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Warranty conditions
OPERATING MANAGEMENT:
Your product is guaranteed 2 years.
To request support, contact the customer service at 0 900 778 899.
You will then be asked the defective part and the original invoice stating the product
regulation. We may ask you for photos of your appliance.
FAILURE TO PACKING:
If it appeared, after unpacking the product or device, a vice preventing the use of the product in
its expected configuration, contact the customer service within 72 hours worked.
DISCLAIMER OF WARRANTY
DISCLAIMER OF WARRANTY RELATED TO THE ORIGIN OF DAMAGES
The guarantee does not apply in case of accidental physical damage, it does not cover such
damage and failures that resulted:
● improper installation (of a bad installation) or a misuse or poor maintenance of the product.
● improper use of the material or not complying with the instructions in the user manual. ●
lightning, flood, fire, power surge, shock, poor ventilation, a fall, discoloration due to the action of
light, burning, humidity, excessive heating without humidifier, or irregular ground or insects.
● repairs made and / or working on the hardware and / or opening of it by an unauthorized person
by the manufacturer.
● maintenance, repair or replacement of parts due to normal usury or failure to maintain. ●
modification of the construction and original features of the guaranteed product.
● corrosion, oxidation, a bad connection nor an external power supply problem.
EXCLUSION OF WARRANTIES RELATING TO THE NATURE OF DAMAGES (INDIRECTS DAMAGES)
The guarantee covers only the right to repair or replace the guaranteed product. Consequently,
the indirect damage resulting from the failure or damage not covered by
warranty, including:
● Commissioning costs, adjusting, cleaning;
● Damage of any kind resulting from the unavailability of the product guaranteed during the period
between deterioration and failure and repair or the replacement of the product guaranteed.
OTHER EXCLUSIONS
● Damage and faults under specific exclusions in the warranty manufacture guaranteed product,
as mentioned in the product instructions for use;
● The aesthetic damage;
● The products guarantee that the customer is not able to return or those who returned without
their accessories.
PIXEL POLICY
● In accordance with the ISO 13406-2 norm, a product is considered defective when the
number of dead or lit pixels is over 3.
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