TROUBLESHOOTING
The bar does not power on.
• Ensure you have plugged the power supply
into a live wall outlet.
• Ensure that
all
components of the power
supply are connected properly.
• Ensure the power supply
is
properly connected
to the bar power input.
• Ensure the rear panel power switch
is
in
the
"ON"
position.
The subwoofer does not power on.
• Ensure the subwoofer
is
plugged into a live wall outlet.
• Ensure the rear panel power switch
is
in
the
"ON"
position.
No
sound from the
bar.
• Check that the
TV
or cable box
is
providing a signal.
If necessary, check using
an
alternate source.
• Check that the bar
is
receiving power
and
is
turned
on.
•
Turn
up the volume of the
bar.
• Check the input cables
to
make sure they
are connected securely.
•
Turn
up the volume of your television or cable box.
• Check mute status:
Is
the bar status light slowly blinking
green? If
so,
press the MUTE button
on
the
bar.
No
sound from the subwoofer.
• See section "Subwoofer does not power on."
•
Turn
up the subwoofer volume using the remote control.
•
Is
the subwoofer status indicator blinking green? If
so,
the bar
and
subwoofer's wireless connection
has
been
lost.
Turn
off both the bar
and
subwoofer. Then turn them
back
on
to re-establish communication. If this does not
fix the issue, refer
to
the section "CONNECTING
THE
BAR
AND WIRELESS SUBWOOFER,"
on
page
7.
The sound coming from the bar
is
distorted.
•
Try
turning down the volume of your audio
source, if possible.
• Audio processing (see FAQ's on page
10)-
there may
be
audio processing occurring prior
to
reaching the
bar.
Disable this processing.
The included remote control
won't
work.
• Ensure the battery's protective plastic tab
has
been removed.
• Replace the battery (CR2025)
Bass
output
is
not loud enough.
•
Turn
up
the subwoofer's volume using the remote control.
•
Place
the subwoofer closer to a corner of the room.
• Move subwoofer closer to viewing location within the room.
The bar won't learn my remote control commands.
• Carefully follow the programming instructions
on the previous page of this manual.
• Hold the remote steady
and
1-2
feet
from the front of the
bar.
• Quickly
"tap"
the button
on
your existing
remote until the status
LED
blinks green.
Note: The bar learns almost
alliR
commands,
but some
IR
protocols cannot
be
programmed.
The volume of my television speakers gets louder
than
my
SurroundBar 6000 system over time.
•
Turn
off your
TV
speakers per the instructions
on
page 8
of
this manual.
• When the remote control volume button
is
held down,
your television may change volume levels faster than
the
bar.
Use the buttons
on
the
bar
to
adjust the volume
of the bar
to
the correct balance with the
TV
speakers.
The subwoofer's output
is
intermittent,
or sounds weak or
is
distorted.
• The wireless subwoofer could
be
too far away
from the bar to receive a sufficiently strong signal.
Try
moving the subwoofer closer.
Customer
Service
Hours
of
Operation:
Monday-Friday,
9AM-5:30PM
EST
polkcs@polkaudio.com
9
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