For more information, visit epb.com/customer-support/business-support
or call 423-648-1500, option 2
2
VOICEMAIL
Voicemail Setup
• To set up Voicemail, press and hold the number 1 on keypad or Dial *98
• Contact EPB for your temporary PIN number.
• Follow the prompts to change your PIN and set up your greetings.
Checking Voicemail
• Message light will flash Green if you have a Voicemail, and the number of messages will
show up.
• To check Voicemail, Press and hold the number 1 on keypad or Dial *98 and enter the
pin.
CALL FORWARDING
• Dial *72 plus the 10-digit forwarding number and listen for beeps. This will only
forward calls that call the cordless direct.
• To remove forwarding Dial *73 and listen for beeps. This will remove forwarding from the
number associated with the cordless phone.
TRANSFERRING A CALL
Screened Transfer
• While on a call press the Menu key.
• Press Transfer and select a contact or dial number and press Call.
• When you’re ready to complete the call press the Center key under the screen to complete
the Transfer.
• If the caller cannot take the call, Press the End Call button.
• Press Play in the center under the screen.
Blind Transfer
• While in a call Press the Menu key.
• Press Blind Transfer and select a contact or dial a number and press Transfer to
complete.
SET UP A 3-WAY CONFERENCE CALL
• While in a call press the Menu key.
• Press Conference and select a contact or dial number and press Call.
• When you are ready to join all the calls together, press the Center key under screen.
• To end the Conference Call, press the End key on phone. This will end the Conference call
for all parties.
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