Poly D230 - User Manual

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Rev. 4/20/20 1
Poly D230 Cordless Phone Quick Start User Guide
1. Turning Handset On/Off
a. To turn the handset on, please the handset in the
charger cradle. The handset will be turned on
automatically.
b. To turn the handset off, long press the red handset key
to turn the handset off.
2. Locking/Unlocking Keypad
a. Long press the # key when the handset is idle to lock
the keypad
b. Long press the # key again to unlock the keypad
3. Placing Calls
a. Enter the phone number, then press the green handset icon to dial out; or
b. Press the speaker icon (bottom-left of the keypad) to enter the pre-dialing screen to receive a
dial tone; or enter the desired speed dial number, then press the handset icon, speaker icon or
OK button to dial out
4. Answering Calls
a. Press the green handset icon; or
b. Press the speaker icon
5. Adjusting the Volume:
a. Press the Up and Down arrows on the 4-way keypad during a call to adjust the earpiece volume
b. To adjust the speakerphone volume, press Up or Down while the speakerphone is in use
c. To adjust the ringer volume, press the Up or Down arrows while the phone is idle
6. Ending a Call
a. Press the red handset icon
7. Placing a Call on Hold
a. During a call, press Options
b. Press OK or Select to select Hold

Summary

Turning Handset On;Off

Turning Handset On

Place the handset in the charger cradle for automatic power on.

Turning Handset Off

Long press the red handset key to turn the handset off.

Keypad Lock;Unlock

Locking the Keypad

Long press the # key when the handset is idle to lock the keypad.

Unlocking the Keypad

Long press the # key again to unlock the keypad.

Placing and Answering Calls

Placing Calls

Enter number and press green handset, or use pre-dial screen.

Answering Calls

Press the green handset icon or the speaker icon.

Call Management

Adjusting Volume

Adjust earpiece, speakerphone, or ringer volume using keypad arrows.

Ending a Call

Press the red handset icon to end an active call.

Placing a Call on Hold

During a call, press Options then Select to place the call on hold.

Call Transfer and Conferencing

Resuming a Call

Press Options, then OK or Select to resume a held call.

Blind Transfers

Transfer call to number without speaking to recipient.

Attended Transfers

Transfer call after speaking with recipient.

Conference Calls

Add a new call to an existing call to create a conference.

Voicemail and Ring Tones

Voicemail Access

Access voicemail by pressing Menu, then Messages, then Message Center.

Sending Call to Voicemail

Transfer a call directly to voicemail using Options and Transfer soft keys.

Changing Ring Tone

Select ring type for internal or external calls via Menu and Preferences.

Overview

1. Function Description
2. Usage Features
3. Power Management
4. Keypad Management
5. Call Handling
6. Call Transfer Features
7. Conference Calls
8. Voicemail Access
9. Volume Control
10. Customization
11. Maintenance Features

The Poly D230 Cordless Phone is a versatile communication device designed for ease of use and flexibility in various calling scenarios. It offers a range of features for managing calls, adjusting settings, and ensuring clear communication.

Function Description

The Poly D230 primarily functions as a cordless telephone, allowing users to make and receive calls without being tethered to a specific location by a cord. Its core purpose is to facilitate voice communication, offering features that enhance call management, privacy, and user convenience. The device supports both internal and external calls, making it suitable for a variety of environments, from small offices to homes. It integrates essential telephony functions such as dialing, answering, ending calls, and placing calls on hold. Beyond basic call handling, it provides advanced features like call transfers (blind and attended), conference calls, and voicemail access, which are crucial for professional and multi-party communication needs. The cordless nature of the handset provides freedom of movement, allowing users to move around while on a call, which can significantly improve productivity and comfort. The base unit serves as a charging station and the central hub for communication, connecting the cordless handset to the telephone network.

Usage Features

The Poly D230 is designed with several user-friendly features to optimize the calling experience.

Power Management:

• Turning On/Off: The handset automatically turns on when placed in the charger cradle, simplifying initial setup and ensuring it's always ready for use. To turn it off, a long press of the red handset key is required, preventing accidental power-offs during a call or while handling.

Keypad Management:

• Locking/Unlocking Keypad: The keypad can be locked by long-pressing the '#' key when the handset is idle, preventing unintended dialing or function activation. This is particularly useful when carrying the handset in a pocket or bag. A subsequent long press of the '#' key unlocks the keypad, restoring full functionality.

Call Handling:

• Placing Calls: Users can initiate calls by entering the phone number and then pressing the green handset icon. Alternatively, for hands-free operation, pressing the speaker icon allows entry into a pre-dialing screen to receive a dial tone, or users can enter a speed dial number and then press the handset icon, speaker icon, or OK button to dial out. This flexibility caters to different user preferences and situations.
• Answering Calls: Incoming calls can be answered by pressing either the green handset icon or the speaker icon, offering quick and convenient options for picking up calls.
• Ending Calls: A call is easily terminated by pressing the red handset icon, providing a clear and intuitive action to disconnect.
• Placing Calls on Hold: During an active call, users can place the call on hold by pressing the 'Options' button, followed by 'OK' or 'Select' to choose 'Hold'. This feature is essential for managing multiple calls or consulting with others during a conversation.
• Resuming Calls: A call on hold can be resumed by pressing 'Options', then 'OK' or 'Select' to choose 'Resume', allowing for seamless continuation of the conversation.

Call Transfer Features:

• Blind Transfers: This feature allows a user to transfer a call directly to another number without speaking to the recipient first. During a call, pressing the 'Options' soft key, selecting 'Blind Transfer', entering the desired internal or external number, and then pressing the 'Transfer' soft key completes the transfer. This is efficient for routing calls directly to their intended destination.
• Attended Transfers: For situations requiring an introduction or confirmation before transferring, attended transfers are available. During a call, pressing 'Options', selecting 'Transfer', entering the recipient's number, and waiting for the new call to be answered allows the user to speak with the recipient. Once ready, pressing the 'Transfer' soft key completes the process, ensuring a smooth handoff.

Conference Calls:

• Initiating Conference Calls: The device supports multi-party conversations. During a call, pressing the 'New Call' soft key, entering the number of the party to be added, and pressing 'Call' brings all three parties onto the line. After the new call is answered, pressing 'Options' and then 'Conference' merges all participants into a single conversation.

Voicemail Access:

• Accessing Voicemail: Users can easily check their messages by pressing the 'Menu' soft key, choosing 'Messages', and then selecting 'Message Center' or pressing 'OK'.
• Sending Calls Directly to Voicemail: For situations where a call needs to go straight to voicemail, during an active call, pressing 'Options', selecting 'Transfer', entering '8 + extension number', and then pressing the 'Transfer' soft key will redirect the call.

Volume Control:

• Adjusting Earpiece Volume: During a call, the Up and Down arrows on the 4-way keypad can be used to adjust the earpiece volume, allowing users to customize the listening level for comfort and clarity.
• Adjusting Speakerphone Volume: When the speakerphone is active, the Up and Down arrows can be used to control its volume, ensuring clear audio for hands-free conversations.
• Adjusting Ringer Volume: When the phone is idle, the Up and Down arrows adjust the ringer volume, allowing users to set an appropriate alert level for incoming calls.

Customization:

• Changing Ring Tone: Users can personalize their phone by changing the ring tone for both internal and external calls. This is done by accessing 'Menu', then 'Preferences', selecting 'Ring Type', and then choosing 'External' or 'Internal Calls' to browse and select a preferred ring type. A sample of the ring type plays as the user scrolls through the list, aiding in selection.

Maintenance Features

While the manual primarily focuses on usage, some aspects touch upon maintenance implicitly.

• Charging Cradle: The device's reliance on a charger cradle for power and automatic activation implies a simple and consistent charging routine. Placing the handset in the cradle ensures it remains charged and ready for use, minimizing the need for manual battery management. This design promotes regular charging, which is a key aspect of maintaining battery health and device availability.
• Cordless Design: The cordless nature of the handset means fewer physical connections that could wear out or become damaged compared to a corded phone. This reduces potential points of failure related to cables and connectors, contributing to the device's longevity.
• Keypad Lock: The keypad lock feature, while primarily for usage, also serves as a protective measure. By preventing accidental button presses, it reduces wear and tear on the physical buttons and prevents unintended actions that might require troubleshooting or correction.

Overall, the Poly D230 Cordless Phone is designed for intuitive operation, offering a comprehensive set of features that cater to both basic and advanced communication needs in a flexible, cordless format. Its user-centric design aims to provide a seamless and efficient calling experience.

Poly D230 Specifications