Factory Reset Poly Studio P15
Reset the Poly Studio P15 personal video bar to factory settings.
Warning: A factory reset erases all user data and settings from the system.
Task
1 Find the reset pinhole on the bottom of the device.
2 Use a paperclip to press and hold the reset button.
3 Hold the reset button with the paperclip until the LED indicator changes to breathing amber while the device resets to
factory settings. The LED indicator will transition to breathing white while the device restarts.
The factory reset is complete after the pulsing white LED turns off and an audible tone sounds.
Factory Restore Poly Studio P15
Factory restore the Poly Studio P15 personal video bar to resolve potential issues or if your device is unresponsive.
Warning: A factory restore completely erases the system’s flash memory and restores your device to the factory
software version.
Task
1 Unplug the power from your device.
2 Insert a straightened paper clip through the reset pinhole on the bottom of the Poly Studio P15 device to press the
reset button.
3 Hold the reset button with the paperclip and reconnect the power supply to turn the system on.
4 Continue to hold the restore button for 3 seconds.
The device LED pulses amber during the factory restore, then transitions to breathing white while the device restarts.
When the restart is complete, the LED returns to solid white.
Updating Firmware
Your device can automatically download firmware updates through Microsoft Windows updates, Chromebook updates, or
manually using the Poly Lens Desktop app.
Poly Lens Desktop notifies you when a device firmware update is available.
Note: MacOS doesn’t support automatic updates, so you must use the Poly Lens Desktop app to update the firmware.
For more information on updating your device, see the Poly Lens Desktop App User Guide.
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