The earbud audio is not working as
expected when connected to my
computer.
• During a call, nobody can hear me
• During a call, I can't hear anybody
• Music is not coming through my
headset
• When I play music and a call comes
in, the music is too loud or doesn't
pause
Check the following:
• To configure the earbud sound on your
computer, see Configure USB adapter.
• Ensure that only one softphone application is
opened at a time.
• For best performance, ensure your earbud
system firmware is up-to-date. See Update your
Poly device.
My earbud call control is not working as
expected when on a softphone call.
Check the following:
• For best performance, ensure your earbud
system firmware is up-to-date. See Update your
Poly device.
• Ensure that only one softphone application is
opened at a time.
• If required to enable headset control
(answer/end and mute) functionality, ensure you
have Poly Lens Desktop App installed. See Load
software.
• Select your softphone application in Poly Lens
Desktop App.
How do I interact with Microsoft Teams?
• To interact with Microsoft Teams, tap the earbud
button (Teams-certified model).
• Set your target phone by going to Poly Lens
Desktop App > Softphones > Software Settings
> Target Softphone
Does my Microsoft Teams-enabled
headset work with other softphones?
Yes, while your headset is optimized for Microsoft
Teams, it can be configured to use with other
supported softphones. Set your target phone by
going to Poly Lens Desktop App > Softphones >
Software Settings > Target Softphone
When you configure another softphone, the Call
button:
• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana
I want to customize my earbud features. Customize your device settings with Poly Lens App.
Download: poly.com/lens
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