Polycom
®
EagleEye™ Digital Extender
Polycom, Inc. 9
Search for Answers in the Product Documentation
You can find Polycom product documentation at support.polycom.com. Under Documents and
Downloads, select Telepresence and Video > RealPresence Group [your system type], and then
search for the document you want. The documents are grouped by version number, starting with the
last version first.
Use the Knowledge Base
For more troubleshooting information, search the Knowledge Base at support.polycom.com.
Access Polycom Technical Support
If you are not able to make test calls successfully and you have verified that the equipment is installed and
set up correctly, contact your Polycom distributor or Polycom Technical Support.
To contact Polycom Technical Support, go to support.polycom.com.
Product Manufacturing Information
This section includes manufacturing information for the Polycom EagleEye Digital Extender.
Country of Manufacture
The country of manufacture is Thailand.
Sales Terms and Conditions
Sales terms and conditions are stated in the agreements with authorized distributors.
Product Serial Numbers
Product serial numbers include the following fields: PMYYWWSSSSSS##
Serial Number Fields
Field Description
P Product family.
M Manufacturing location.
YY Year of manufacture. This is the last two digits of the year during which the unit was
manufactured. For example, the year 1998 would be represented as 98.
WW Week of manufacture. There are 52 weeks in a year, therefore these two digits will lie in the
range between 01 and 52.
SSSSSS Sequential number. A sequential hexadecimal number beginning at 000000 and ending at
FFFFFF will be embedded into the serial number in the SSSSS field. An independent number
series will be used for each Product descriptor (the ## field).
## Product descriptor. An assigned alphanumeric number assigned by Polycom document control
for the serialized units.
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