Page 19 of 20
March 2024
PJN3 SERIES
RECIRCULATING FLUSH
WARRANTY
Restrooms and Toilets
POLYJOHN PORTABLE RESTROOMS LIMITED 3 YEAR PRODUCT WARRANTY
PolyJohn Enterprises Corp. warrants the major plastic parts of its portable restrooms (plastic front, wall panels, roof, and tank) against any breakage
or other problems that prevent the PolyJohn portable toilet from functioning in accordance with usual practices used in the portable toilet industry
and in their intended manner. This warranty covers any damages in material or workmanship for a total period of 3 years (36 months). This warranty
extends only to the original purchaser of the PolyJohn portable restroom. Proof of purchase, serial numbers, and photos will be required.
sinks, tanks, trailers and sanistands
PolyJohn Enterprises warrants our sinks, tanks, trailers and sanistands from the date of purchase. Any misuse or abuse of our products or failure to
properly follow recommended procedures shall void this warranty. The warranty is a 1 year limited warranty and a 90 day limited warranty for
components thereof.
What is Not Covered By Warranty
This warranty does not cover damage or failure contributed to or caused by: Not following PolyJohn assembly procedures, unauthorized
modification, acts of God, mishandling, misuse, use of incompatible solvents or other damaging chemicals, vandalism or accident. In no event shall
PolyJohn be liable for labor costs or for incidental or consequential damages.
For full details on PolyJohn’s warranty policy, and to view instructions for submitting a claim please visit https://www.polyjohn.com/warranty/.
Warranty Disclaimer
PolyJohn’s terms of sale are FOB (Free on Board Shipping Point). Meaning buyer takes on responsibility once it leaves PolyJohn’s shipping dock.
The carrier is wholly responsible for any damage incurred during transit. Important notice: All concealed/non-notated damages must be reported
within 5 business days of delivery (1st day is the day of delivery) as per the National Motor Freight Classification (NMFC) – Rule 300100 - for a
damaged claim to be filed. Reporting after this time will void a claim.
In order to prevent warranty disputes follow these steps immediately when receiving your products:
Inspect the shipment immediately and insist that visible damages be indicated on your copy of the freight bill. If they are not noted on the
freight bill it is very likely a claim will be denied.
Open the shipment if necessary, and inspect for any concealed damages.
If there are any damages that you cannot operate with you may refuse shipment. After you do this contact us immediately
Filing Process for Warranty
PolyJohn reserves the right to request inspection of products for verification of defect, which may include returning some or all of the parts with
shipping paid for by the purchaser. Once the items have been returned, inspected, and PolyJohn is found at fault shipping costs will be reimbursed.
You may contact PolyJohn to arrange for return shipping if desired.
To file your warranty claim follow these steps:
1. Go to polyjohn.com/warranty/
2. Fill out necessary contact information
3. Fill in invoice number, date of purchase, product, and product serial numbers.
4. Upload an images of affected products
5. Submit and someone will be in contact with you as soon as possible.
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