POLYPRINT SA – TEXJET OPERATION MANUAL V6.4 EN
When sending a print command to the TexJet printer the Print Head
moves like it is printing but no ink sprays out.
Causes and Solutions:
The printer needs head cleaning.
Do head cleaning and printing nozzle checks until a decent nozzle check is achieved.
Perform a powerful cleaning circle and check if a decent nozzle check is achieved. If not, see Printhead
clogging problems.
The dampers are faulty or exceeded their period of time.
Order replacement dampers
Capping Station Clogged.
The capping station may need cleaning. If the printing head did not seat properly, all of the print
heads could be clogged.
Ink is not flowing from the Cartridge.
The Print Head move like it is printing but no ink sprays out. This is caused by a vacuum is being
created in the Cartridge. Remove the cartridges and clean it, or order a cartridge replacement.
Ribbon cable to the print head is burnt or not connected.
If you accidentally splash or drip ink or cleaning fluid on the gray ribbon cable that connects to the
print heat, it can short out. Check for burn marks on the cable connectors. Check to see that the cable
is connected properly. This can happen if you replaced a print head and did not make sure the cable
was attached properly.
Main Board is bad.
There is a chance the main board in the printer is bad. The board could have a defect. The board
might have gotten ink or cleaning fluid spilled on it from doing a power purge of the print head while
the print head was ON the printer. If ink or cleaning fluid runs down the ribbon cable or drips into the
bed it can short out the main board (or boards).
Problem: The printer is not responding to a print job.
The printer is not ready to print the job.
Check at your printers display if you get the message ready.
There is a connection problem.
Check your USB connection. Remove the USB cable and put it again.
There is a communication error between your TexJet and your computer.
Make sure you don't have any jobs in the printqueue or Epson Queue's TexJet in printer and faxes, if
you do, delete them. Then power down your TexJet & unplug the power & let it set unplugged for
about 30 seconds. Power back on and try again. You can also make sure you are set to use the correct
port within printqueue. Another possibility is the type of cable you are using. We highly recommend
using a USB cable and the best connection. And, do not use a long cable or switch boxes or hubs.
1. Make sure the port in is set to TexJet... in the queue menu port in the printqueue.
2. Open the Printers & Faxes menu from the Start button in Windows and open your printer, delete
any pending jobs.
3. Power down the TexJet and unplug it for 10 seconds.
Never use a long cable or switch boxes or hubs.
Make sure always to stop your printjob in the correct way without leaving any printjobs in the
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