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General| Model | Suprima HE |
|---|---|
| Type | Condensing |
| Fuel | Natural Gas |
| Mounting | Wall Mounted |
| ERP Rating | A |
| Output | 30kW |
| Flue Type | Room Sealed |
Key operational features and normal behaviour of the boiler, including pilot light absence and condensation.
Details on the 12-month free warranty service, registration, and conditions for repair or service.
Importance of regular annual servicing for maximum boiler efficiency and comfort.
Ensuring installer completes the checklist for warranty work and safe records.
How to use the boiler with heating controls, timers, and understanding indicator lights.
Steps to take if the boiler lockout light is on or flashing to restore normal operation.
Correct procedures for switching the boiler off using the control knob or programmer.
Explanation of built-in frost, pump protection, and safety thermostat functions.
Information on arranging servicing and repairs through heateam, including contact details.
Simple instructions for cleaning the boiler's exterior panels with a damp cloth.
Minimum clearances required around the boiler for safe operation and maintenance access.
Important safety advice regarding flammable materials, hot surfaces, flue, and condensate drain.
A step-by-step checklist to diagnose common boiler issues before contacting an installer.
Guidance on when and how to contact your qualified installer for assistance.
Contact information for installers seeking technical assistance and diagnostic advice.
Critical safety instructions to follow immediately if you smell gas.
Instructions on what to do if the boiler is known or suspected to have a fault.
How to contact heateam for warranty and out-of-warranty service and repair appointments.
Key details required when contacting heateam, such as serial number and installer details.
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