Pride LC-105 - Frequently Asked Questions (FAQs)

18
VI. BASIC TROUBLESHOOTING
FREQUENTLY ASKED QUESTIONS
What if my chair does not operate at all?
z Ensure the external transformer is plugged into a properly wired electrical outlet.
z Check the circuit breaker box connected to the electrical outlet to ensure the outlet is receiving power.
z Ensure the low voltage connection cable is plugged into the external transformer.
z Ensure that all cables are connected properly.
What if my chair operates in one direction only?
z Check the up and down buttons or toggle switch on the hand control to make sure they do not stick. If the
buttons or switch are sticking in either position, the hand control may need to be replaced.
z Contact your authorized Provider for further assistance.
What if chair stops during a lifting cycle?
z Your chair is equipped with an internal thermal shutoff switch located inside the external transformer that
prevents the motor control box from overheating. If the thermal shutoff activates, allow the chair to remain
in a stationary position for 10 minutes to allow the motor to cool, then resume normal operation. If you
notice the motors overheating frequently, contact your authorized Provider.
z There may have been a power failure and/or there are no batteries in the external transformer or the
batteries have no charge. Always make sure there are fresh 9V batteries in the external transformer if
equipped with battery back-up.
z Check the circuit breaker box connected to the electrical outlet to ensure the outlet is receiving power.
What if the heat and massage options on my chair do not function?
z Ensure the junction box is connected properly to the external transformer and that there is power to the
transformer. A green LED will light on the transformer to indicate power.
z Ensure the heat and massage units are connected properly at the rear of the chair.
z Ensure the hand control is connected properly to the chair. If connected properly, any LEDs on the hand
control will be lit.
z If any of the LEDs do not light, contact your authorized Provider for further assistance.
What if my chair is rocking from corner to corner after I position the chair?
The floor may be uneven or the carpet may be affecting chair position. Adjust the leg levelers in the area
where the chair is rocking. See III. “Your Chair” for instructions on leveling your chair.
Where can I place the external transformer box?
z On the floor away from heat sources in an open, well-ventilated area where it will not be an obstruction.
z On the wall away from heat sources using the optional external transformer wall mount. Refer to the
External Transformer Insert provided with your chair.
Where do I find the serial number on my chair?
You can find the serial number in two locations—one is near the rear of the motor on the steel lift frame, the
second is attached to the wood frame below the scissor mechanisms. The model number for your chair is
printed below the serial number bar code.
Who do I call for service?
Contact your authorized Provider for service.