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VI. BASIC TROUBLESHOOTING
Your chair may require occasional troubleshooting. The following troubleshooting tips and FAQs should
summarize what you need to know about your chair. If at any time you do not feel comfortable performing
the troubleshooting steps listed in this manual, contact your authorized Provider for service. Please have the
model number, serial number, and nature of the problem when calling.
Figure 5.2 Safety Switch Plugs
Figure 5.1 Out-of-sync Motors
Figure 5.3 In-sync Motors (Timing Corrected)
DUAL MOTOR TIMING
NOTE: If your dual motor lift chair does not move
when the hand control is pressed, the motors
may be out of sync. Follow the steps below to
reset the motor timing.
Follow these steps to reset the motor timing:
1. Activate the hand control on the lift chair. If there is
no movement in either direction, check if the motors
are out of sync and that the pressure-sensitive
safety switch has been activated. Out-of-sync
motors will show one motor extended farther than
the other and a pinched safety switch (Fig. 5.1).
2. If the motors are out of sync, disconnect one of the
two red safety switch plugs from the motor control
box (Fig. 5.2).
3. Press the hand control in the UP position until your
chair reaches the full lift position. This will reset the
motor position and correct the timing (Fig. 5.3).
4. Reconnect the red safety switch plug into the motor
control box (Fig. 5.2).
NOTE: In order to preserve the correct motor
timing, it is recommended to extend the lift
chair to the full lift position when getting in and
out of the chair.
MOTOR CONTROL BOX
MOTORS
SAFETY SWITCH
MOTORS
SAFETY SWITCH
RED PLUGS
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