Princess 12000 - User Manual

Questions and Answers

M
Melissa MataAug 3, 2025
How to improve cooling in my Princess 12000 Air Conditioner?
- M
  Mary WilliamsAug 3, 2025
  If your Princess Air Conditioner isn't cooling effectively, ensure all windows and doors are properly closed. Eliminate any nearby heat sources, and make sure the hot air exhaust hose is correctly connected and clean. You might also need to adjust the temperature settings or clean the air inlet.
O
oburkeAug 7, 2025
What to do if Princess 12000 Air Conditioner doesn't start?
- E
  Elizabeth FigueroaAug 7, 2025
  If the Princess Air Conditioner unit does not start when you press the power button, it could be due to a full water tank. Try draining the water from the tank. Also, check if the room temperature is higher than the set temperature in electric heating mode, or lower than the set temperature in cooling mode, and adjust the temperature accordingly.
V
vincentjulieAug 11, 2025
What does E4 code mean on Princess 12000?
- C
  Caitlin AndersonAug 11, 2025
  If your Princess Air Conditioner displays an E4 code, it indicates that the water tank is full. You should empty the water tank.
S
Sandra JohnsonAug 16, 2025
What does E2 error mean on Princess Air Conditioner?
- D
  Diane MillerAug 16, 2025
  If your Princess Air Conditioner displays an E2 code, it means the water tray is full during cooling. Remove the rubber stopper and empty the water.
T
Tina CannonAug 20, 2025
What does E0 code mean on Princess 12000?
- K
  Katelyn ClarkAug 20, 2025
  If your Princess Air Conditioner displays an E0 code, it indicates that the room temperature sensor has failed and needs to be replaced.
Y
Yolanda LeeAug 25, 2025
What does E1 code mean on Princess 12000 Air Conditioner?
- J
  Janet ChaneyAug 26, 2025
  If your Princess Air Conditioner displays an E1 code, it means the condenser temperature sensor has failed. Replace the condenser temperature sensor.
J
John ColemanAug 29, 2025
What does E3 code mean on Princess 12000 Air Conditioner?
- S
  Sarah GeorgeAug 29, 2025
  If your Princess Air Conditioner displays an E3 code, it signifies that the pipe temperature sensor has failed and needs replacement.

Summary

Safety Information

General Safety Guidelines

Covers essential safety rules for operation, installation, socket usage, and handling to prevent damage and hazards.

Specific Refrigerant Safety

Provides specific information regarding the R290 refrigerant gas used in the appliance and its handling.

Battery Handling Precautions

Details important safety instructions for handling, charging, and disposing of batteries to prevent risks.

Environmental and Disposal Guidelines

Information on recycling symbols and proper disposal of waste electrical products to protect the environment.

Control Panel and Remote Functions

Control Panel Overview

Details the functions and indicators of the appliance's main control panel.

Remote Control with LCD Display

Explains the features and operation of the remote control unit for the air conditioner.

Initial Setup and Operation

Before First Use

Provides essential steps and checks to perform before operating the air conditioner for the first time.

Using On-Device Buttons

Guides on operating the air conditioner using the buttons directly on the unit for various functions.

Internal Water Tank Alarm

Explains the function of the internal water tank level indicator and how to drain the unit.

Installation and Connectivity

General Installation Requirements

Details the requirements for installing the air conditioner on a flat surface and socket wiring.

Exhaust Hose Setup

Instructions for installing the hot-air exhaust hose and window connectors.

Window Kit Installation

Step-by-step guide for installing the universal window kit for the exhaust hose.

Princess Home App Integration

Instructions on how to pair your device with the Princess Home app for smart control.

Maintenance and Troubleshooting

Cleaning and Maintenance

Provides guidance on cleaning the unit's exterior and air filter for optimal performance.

Troubleshooting Common Issues

Lists common problems, their possible causes, and suggested remedies for the air conditioner.

Technical Specifications and Compliance

Error Code Explanations

Explains the meaning of various error codes (E1 to E4) displayed by the unit.

Declaration of Conformity

States the product's compliance with applicable European directives and regulations.

AC WIFI Model Specifications

Presents detailed technical specifications and performance data for the AC WIFI model.

Environmental Information

Information regarding the appliance's environmental impact, energy efficiency, and disposal.

The Princess Smart Air Conditioner 12000 (model 01.358912.02.001) is a portable air conditioning unit designed for indoor use, offering cooling, dehumidifying, and fan functions. It is equipped with R290 refrigerant gas, which complies with European environmental directives, and has a Global Warming Potential (GWP) of 3. The appliance is suitable for rooms with a floor area larger than 15 m² (for the 12000 Btu/h model).

Function Description:

The air conditioner provides three primary modes of operation:

Cooling Operation: This mode allows the user to set a desired room temperature between 16°C and 31°C. The unit will cool the room to the selected temperature, and the fan speed can be adjusted.
Dehumidifying Operation: In this mode, the unit automatically selects the temperature and fan speed to effectively remove moisture from the air.
Fan Operation: This mode circulates air without cooling or dehumidifying, and the fan speed can be adjusted.

Additional features include:

Timer Function: Users can set a timer for the unit to turn ON or OFF automatically within a 0-24 hour range.
Swing Operation (Oscillation Mode): This feature enables continuous up and down movement of the louver for better air distribution.
Sleep Operation: When activated in cooling mode, the set temperature gradually increases by 1 degree within the first hour and by a maximum of 2 degrees after two hours, promoting comfortable sleep.
Internal Tank Water Full Alarm: The unit has a safety switch that detects when the internal water tank is full, illuminating an indicator lamp and requiring drainage.
Smart Control: The device can be controlled via the Princess Home app, available for both iOS and Android, allowing remote operation and integration with smart speakers for voice control.

Important Technical Specifications:

Refrigerant: R290
Refrigerant Quantity: 0.226 kg (for model 352900) / 0.212 kg (for model 353200)
Global Warming Potential (GWP): 3
CO2 Equivalent in tonnes: 0.000678 (for model 352900) / 0.000636 (for model 353200)
Rated Capacity for Cooling (Prated for cooling): 3,500 kW
Rated Capacity for Heating (Prated for heating): 2,638 kW
Rated Power Input for Cooling (Peer): 1,346 kW
Rated Power Input for Heating (Pcop): 1,147 kW
Rated Energy Efficiency Ratio (EERd): 2.60
Rated Coefficient of Performance (COPd): 2.30
Power Consumption in Thermostat-Off Mode (Pto): - W
Power Consumption in Standby Mode (Psb): 0.5/0.2 W (with Wi-Fi)
Electricity Consumption of Single/Double Duct Appliances (Qsd): SD:1,346 kWh/h (cooling), SD:1,147 (heating)
Sound Power Level (Lwa): 65 dB(A)
Power Supply: AC220~240V/50Hz
Wireless Technology: Wi-Fi
Operating Frequency: 2.4 GHz
Max. Radio-Frequency Power: 19.5 dBm
Minimum Room Area: 15 m² (for 12000 Btu/h model)

Usage Features:

The unit features a control panel with an LED display and buttons for various functions, as well as a remote control with an LCD display for convenient operation.

Control Panel Buttons: Power on/off, Fan speed, Temperature up/down, Mode, Timer on/off, Swing on/off. Indicators include Sleep mode, Cooling, Dehumidifying, Fan, WiFi, High/Medium/Low fan speed, and Water full.
Remote Control: Offers similar functions including Power on/off, Timer on/off, Mode, °C/F° selector, Fan, Auto swing, Timing, Sleep mode, Fan speed, and Temperature display. Requires 2xAAA batteries.
Installation: The air conditioner should be placed on a flat, stable surface, ensuring at least 30cm clearance around the air outlet. The exhaust hose system, including the hot-air exhaust hose, hose connectors, and window seal with Velcro, is designed for easy installation to vent hot air outdoors.
Smart Home Integration: The Princess Home app allows users to pair their device, select desired settings, and potentially integrate with smart speakers for voice control.

Maintenance Features:

Regular maintenance is crucial for optimal performance and longevity of the unit.

Cleaning: Before cleaning, disconnect the unit from the power supply. The surface should be cleaned with a neutral detergent and a wet cloth, then wiped dry. Avoid using gasoline or other chemicals, and do not wash the unit directly.
Air Filter: The air filter should be cleaned once every two weeks. To do this, open the air inlet grille, remove the filter, clean it with a neutral detergent in lukewarm 40°C water, allow it to dry completely (not in direct sunlight), and then re-install it.
Drainage: After lengthy operation or before storage, the collected water in the internal tank needs to be drained. This involves removing the rubber stop from the drainage hole at the bottom of the unit.
Refrigerant Circuit: The refrigerant circuit is closed and should only be serviced by trained technicians with appropriate certification. Do not puncture or burn any part of the refrigerant circuit.
Storage: The appliance should be stored in a room without continuously operating ignition sources (e.g., open flames, gas appliances, electric heaters) and in a way that prevents mechanical failure.

Safety Precautions:

Always read the user manual carefully before use.
The appliance is for indoor use only.
Do not use the unit on a damaged or incorrectly installed socket.
Avoid using near fire sources, areas with oil splashes, direct sunlight, water splashes (e.g., baths, showers, swimming pools).
Never insert fingers or objects into the air outlet, especially to warn children.
Keep the unit upright during transport and storage.
Always turn off and disconnect power before cleaning or moving the unit.
Do not cover the unit to avoid fire risk.
Ensure all unit sockets comply with local electrical safety requirements.
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons.
Children aged 8 and above, and persons with reduced physical, sensory, or mental capabilities, can use the appliance with proper supervision and instruction.
The appliance is for household purposes only.
Do not accelerate defrosting or cleaning processes with unapproved tools.
Be aware that refrigerants may not contain an odor.
Only authorized service technicians should perform repairs or maintenance.
Do not pull, deform, or modify the power supply cord, or immerse it in water.
Keep ventilation openings clear of obstructions.
Do not stop the unit by pulling out the power plug during operation, unless strange sounds, smells, or smoke appear.
Batteries should not be exposed to high temperatures or direct sunlight, and never thrown into fire. Keep batteries away from children. Avoid short-circuiting batteries with metallic objects. If a battery ruptures or leaks, avoid contact with the liquid; if it gets into eyes, rinse immediately with clean water and seek medical attention.