Troubleshooting
If a problem occurs with the printer (when LED flashes RED),please always tap for instruction
of troubleshooting.
When the problem is solved, send the photo again for printing and follow the steps to remove the error.
Specification
Close the ribbon door or insert a ribbon
1. Change a ribbon
2. Tap ‘OK’ in App and send the photo to print again.
1. Load paper to the paper tray
2. Tap ‘OK’ in App and send the photo to print again.
1. Tap ‘OK’ in App, jammed paper will be ejected automatically.
If jammed paper is not ejected automatically, Please.Turn off the
printer and pull out paper gently
If a gentle tug is not sufficient to remove the paper, please contact
customer support help desk or your distributor. Do not remove jammed
paper/ribbon by force. The printer could be damaged.
Make sure you are using the App “Pringo” to update printer firmware; if the
problem persists, please contact customer service support help desk.
Wait for about 8 seconds after turning on the printer.
Do not use the printer near a device that used 2.4 GHz frequency band
such as a microwave oven or Bluetooth since it will cause radio wave
interference.
Place the printer and mobile device close and do not place any object
between them.
1. Press RESET swtich covered by the battery door with the tip of an
unfolded paper clip for about 3 second to reset the printer to factory
default settings
2. Connect to the printer with factory default settings after automatic
reboot.
Be sure to install the battery and power on the printer before reset.
Recharge the battery with the supplied battery charger
Wait for a few seconds the printer to cool down
Cover open/Ribbon missing
Ribbon out
Paper out
Paper jammed/ribbon jammed
Unable to update firmware
The printer’s SSID
is not displayed
on the mobile device
Forget Printer WiFi SSID
and/or password
Low battery
Cooling
Problem Solution
Printing resolution 290 x 290 dpi
Gradation 256 Gradations
Photo Format JPEG, BMP, GIF, PNG
Print Size 2" x 3.4" (54x86mm)
Printing time About 60 secs
Dimension 94x145.8x25.1mm
Weight About 394g (battery included)
Power source DC 7.4V
Operation temperature 15℃ - 32 ℃
Operation humidity 20% RH - 90% RH
Battery pack
Voltage 7.4V
Capacity 550 mAh
Battery Charger
Input 5V 1A
Output DC 8.4V 400mA
Adapter
Input 100-240V 50/60Hz Max 0.2A
Output 5V 1A
Model name P231
English
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