1615
TROUBLESHOOTING
If your device does not seem to be operating correctly, refer to the
chart below to determine what may be wrong. Should none of these
measures correct the problem, the device should be serviced.
Problem Possible cause Solution
Display fails
to light up
Battery contact failure 1) Install new batteries
2) Ensure that the battery is inserted
correctly, respecting the polarities,
and that battery contacts are in
place and in good condition
Weak or no
stimulation
Electrodes are dried
out or dirty
Electrodes are
improperly positioned
Old / worn / damaged
lead wires
Replace and re-connect the electrodes
Replace the lead wires
Stimulation is
uncomfortable
Intensity is too high
Decrease intensity
Electrodes are too
close together
Damaged or worn
electrodes or lead wires
Reposition the electrodes
Replace the lead wires
Electrode active area
is too small
Replace electrodes with ones that are
2
16 cm (4 cm x 4 cm or 1.5” x 1.5”)
or larger
The user instructions are
not being followed
Please check the manual before use
Intermittent
output
Lead wires
1) Verify connection is secure
and firmly in place
2) Turn down the intensity. Rotate lead
wires in socket 90°. If the problem
persists, replace lead wire.
3) If replacing the lead wire does not
solve this problem, contact us at:
1-800-363-2381
Program option in use
Some programs will seem intermittent.
This is expected.
Reposition and re-connect
the electrodes
THERAPY PROGRAMS (CONTINUED)
Program Time Rate Width Wave description
EMS Neck 30 20Hz 180µs Continuous
Abdomen 30 65Hz 250µs 10-second cycles (2 sec. up / 2 sec.
down) then 8 seconds rest.
Hip 30 50Hz 250µs 13-second cycles (1 sec. up / 2 sec.
down) then 10 sec. rest.
Leg 30 40Hz 200µs 13-second cycles (1 sec. up / 2 sec.
down) then 10 sec. rest.
Foot 30 65Hz 200µs 10-second cycles (2 sec. up / 2 sec.
down) then 8 seconds rest.
SKIN CARE RECOMMANDATIONS
• Always clean the treatment area using a mild soap, rince skin
thoroughly and dry well before applying the electrodes and after
removing them.
• Clip excess hair with scissors – do not shave the treatment area.
• Your doctor or therapist may recommend the use of a skin prep
solution. Let it dry thoroughly before applying the electrodes.
• Avoid stretching the electrode over the skin as this could cause
"pulling stress". Apply the electrode from the center outward to
prevent this from happening.
• When removing the electrodes, pull in the direction of hair growth.
• It may be helpful to apply a skin lotion over the treatment area when
not using the electrodes.
• Never apply the electrodes over irritated or broken skin.
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