Procom FBNSD28T - User Manual

Questions and Answers

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debraknightSep 9, 2025
What to do if the Procom Indoor Fireplace ignitor button is pressed in, there is no spark at ODS/pilot?
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  Holly RodgersSep 9, 2025
  If there's no spark at the ODS/pilot when you press the ignitor button on your Procom Indoor Fireplace, the ignitor electrode might be positioned wrong or broken; replace the electrode. The ignitor electrode might not be connected to the ignitor cable, so replace the ignitor cable. The ignitor cable could be pinched or wet, so free it if pinched and keep it dry. Also, the ignitor cable could be broken, so replace it. The piezo ignitor could be bad, so replace it. Finally, the battery might be low, so replace it.
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Randy PayneSep 12, 2025
Why does my Procom Indoor Fireplace produce a clicking/ticking noise just after burner is lit or shut off?
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  Crystal BurnettSep 12, 2025
  The clicking or ticking noise your Procom Indoor Fireplace makes just after the burner is lit or shut off is likely due to metal expanding while heating or contracting while cooling, which is common with most heaters. If the noise is excessive, contact a qualified service technician.
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lzunigaSep 12, 2025
Why is there white powder residue forming within the burner box or on adjacent walls or furniture when using Procom Indoor Fireplace?
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  Jennifer CallahanSep 13, 2025
  The white powder residue forming within the burner box or on adjacent surfaces when using your Procom Indoor Fireplace is likely due to vapors from furniture polish, wax, carpet cleaners, etc., turning into white powder residue when heated. Turn off the heater when using such products.
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Mrs. Stephanie OwenSep 14, 2025
What to do if the Procom Indoor Fireplace has a gas odor even when the control knob is in the OFF position?
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  dkellySep 15, 2025
  If you smell gas from your Procom Indoor Fireplace even when the control knob is in the OFF position, there is likely a gas leak; locate and correct all leaks. Alternatively, the control valve might be defective, so contact customer service.
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Alexa BraunSep 16, 2025
Why does my Procom Indoor Fireplace have slight smoke or odor during initial operation?
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  Brittany AnthonySep 17, 2025
  The slight smoke or odor during the initial operation of your Procom Indoor Fireplace is due to residues from the manufacturing process. This problem will stop after a few hours of operation.