If your heater fails to operate, please follow these procedures prior to contacting
Customer Service.
PLEASE DO NOT ATTEMPT TO OPEN OR REPAIR THE HEATER YOURSELF, DOING
SO COULD VOID THE WARRANTY AND CAUSE DAMAGE OR PERSONAL INJURY.
Heater is not plugged into a
120V polarized
outlet/receptacle.
Ensure unit is in OFF position. Plug in
unit and attempt to turn on again.
Breaker/Fuse has been
tripped.
Please check your electrical box to
confirm the breaker has not been
blown. This may occur if the unit is
sharing a receptacle with another high
power consuming appliance. Ensure
unit is in OFF position. Plug in unit and
attempt to turn on again.
Attempt to plug unit into another
independent output in the house.
Room temperature has been
warmed up to thermostat
setting
To resume heating, adjust thermostat
temperature to a higher setting.
The heater is
creating
a burning
smell.
A drop of oil fell on the
heating coil during the
manufacturing process. It
will quickly evaporate and
should not occur again.
Ensure room in which heater is situated
is well ventilated.
Check & ensure there are no
combustible materials
within 3' (0.9 m) of the heater.
Remove the combustible materials
preventing air intake into the heater.
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