9
TROUBLESHOOTING
Problem Cause Solution
No power or
response.
The unit is not plugged into
an electrical outlet.
Connect the plug to a powered electrical
outlet.
The outlet is not working
properly.
Try plugging the air purifier into a
different outlet.
The power cord is damaged.
Immediately discontinue use and contact
Customer Support.
The air purifier is defective
or malfunctioning.
Unpleasant Smell.
The filter may be too dirty if
it’s used for a long time.
Using the air purifier in moist
conditions or water entered
in the filter.
Replace the filter.
Replace the filter.
Place the filter properly.
Make sure unwrap the plastic bag of the
filter before using.
Dirty filters.
Filters installed improperly.
Unusual noise while
operating.
Ensure that there are at least 15 inches
(38cm) between the unit and other objects.
Not enough space around
the unit.
Significantly reduced
airflow.
The air inlet or outlet is
blocked.
Properly place filter as noted.
Remove objects that block the air inlet or
outlet.
The filter is not properly
placed in housing.
Poor air purification
quality.
The plastic bag of the filter
wasn’t unwrapped yet
To Next Page
Loading...