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Need help?Do you have a question about the ProtoArc EK01 and is the answer not in the manual?
Connect EK01 keyboard to EM01 mouse USB receiver and pair it via USB mode. Follow specific key presses and indicator lights.
Connect EM01 mouse to EK01 keyboard USB receiver and pair it via USB mode. Follow specific key presses and indicator lights.
Use NumLK to turn off number keys, then press '0/Insert' key for Insert function.
Press FN+ESC to turn on FN function, then use the camera-like key for screenshots.
This document provides a comprehensive FAQ for the EK01 keyboard, covering its functionality, usage, and troubleshooting.
The EK01 keyboard is designed for versatility, offering multiple connectivity options and features. It can be easily switched between different devices by a short press of the keyboard connection button, allowing seamless transitions for users working with multiple systems. The keyboard supports both 2.4G USB receiver and Bluetooth connections, providing flexibility in how it connects to computers and other devices.
A notable feature is the ability to pair the EK01 keyboard with an EM01 mouse using a single USB receiver. This streamlines the setup process and reduces the number of USB ports required. When connecting the EK01 keyboard to the EM01 mouse USB receiver, users need to ensure they are in USB mode, insert the EM01 mouse's USB receiver, turn on the mouse, and then enter pairing mode on the keyboard by pressing Esc and + for 3 seconds. The flashing USB mode indicator light confirms pairing mode. After entering pairing mode, quickly unplug and replug the USB receiver to complete the pairing. Conversely, the EM01 mouse can also be connected to the EK01 keyboard's USB receiver. This involves inserting the EK01 keyboard's USB receiver, turning on the keyboard, and then entering pairing mode on the mouse by pressing the right, left, and middle buttons for 3 seconds. Similar to the keyboard pairing, a quick unplug and replug of the USB receiver finalizes the connection. This dual-pairing capability enhances convenience for users of both ProtoArc products.
The keyboard includes a 'LOCK' button, which is specifically designed to lock the computer screen, offering a quick security measure. For users concerned about the Caps Lock status, the EK01 keyboard features a dedicated Caps Lock indicator light on the Caps Lock key, which illuminates when Caps Lock is active.
The wrist rest accompanying the EK01 keyboard is made from bionic leather, an environmentally friendly material, with an internal layer of elastic sponge filling. This design aims to provide comfort and support during extended use.
The EK01 keyboard offers several usage features designed to enhance the user experience. The backlight feature, while not continuously on, is managed to conserve battery life. The backlight will automatically turn off after 30 seconds of inactivity. Pressing any key will reactivate it. If the keyboard and backlight remain inactive for 30 minutes, the keyboard enters a deep sleep mode. To wake it up, any key can be pressed, though the backlight will need to be turned on again separately. This power management system helps prolong battery life.
Regarding sound, it is considered normal for the space bar to be louder than other keys due to its larger size. However, if keystrokes are unusually loud, users are encouraged to provide a video to demonstrate the issue.
The function keys (F1-F12) on the EK01 keyboard require activation before use. Users must press the FN+ESC keys to enable the FN function. Once activated, these keys can be used to access various multimedia and system functions. For detailed information on specific function key operations, users are advised to refer to the "Multimedia Function Button" section in the User Manual.
The EK01 keyboard does not have a dedicated Insert or PrintScreen combination key. However, workarounds are available for Windows users. To use the Insert function, users can press the NumLK key to turn off the number keys, and then press the "0/Insert" key on the numeric keypad. For screenshots, the key resembling a camera icon serves as the screenshot key. This key also requires the FN function to be enabled by pressing FN+ESC before it can be used.
Troubleshooting common issues is addressed in the FAQ. If some keys are not working, users should first ensure the product is fully charged, as low power can impact performance. For 2.4G USB receiver connections, unplugging and replugging the receiver into a different USB port is recommended. For Bluetooth connections, users should delete the keyboard's Bluetooth history from their computer, restart, and then re-pair the device. Testing the keyboard on another computer can help determine if the issue is specific to the original device. If problems persist, users are directed to an online keyboard checker tool (https://keyboardchecker.com/) to test individual keys and are asked to provide a video demonstrating the issue. All quality issues are covered by warranty, and suitable solutions will be provided.
If the keyboard's Bluetooth cannot be found or connected, users are advised to try connecting the keyboard to their computer by following a specific video tutorial (https://youtu.be/2wbjSkIPH7w). If the issue persists, testing the keyboard with another device is recommended to verify its connectivity. As with other quality issues, these problems are covered by warranty, and support will be provided to resolve them.
Frequent Bluetooth disconnections (e.g., every 5 minutes) can also be addressed. Users should delete the keyboard's Bluetooth connection history from their computer, restart, and re-pair. Testing the keyboard with other computers can help determine if the problem is persistent. If the issue remains, users are encouraged to send a video demonstrating the problem.
For keys that bounce back slowly, the problem is likely caused by a foreign body stuck in the key mechanism. Turning the keyboard over and tapping it a few times can help dislodge the foreign object.
General| Buttons | 6 Buttons |
|---|---|
| Polling Rate | 125Hz |
| Charging Time | 2-3 hours |
| Type | Ergonomic Vertical Mouse |
| Connectivity | Bluetooth 5.0 & 2.4G Wireless |
| DPI | 800/1200/1600/2400 |
| Battery | 500mAh Rechargeable Battery |
| Compatibility | Windows, macOS, Android, Chrome OS |
| Features | Ergonomic design, adjustable DPI |
| Sensor | Optical |
