ProX PRD User Manual

Prox PRD™
Troubleshooting Guide
October 2022
Please see the comprehensive self-guided TROUBLESHOOTING FLOWCHART down below.
Prox PRD™ is not alerting
1) Be sure the Make, Model, and OS (Operating System) of your phone is compatible with the PRD by
checking the requirements below.
2) Perform a Connectivity Check by placing the PRD next to your phone and then clicking the button
on the PRD one (1) time. The resultant color will tell you the current status of the PRD. The PRD will
only alert if a solid blue LED is shown.
The possible LED states are:
No LED
PRD is turned OFF.
Turn PRD on by firmly pressing and holding the button down for ~4 seconds.
Red LED
PRD is turned ON, Bluetooth paired to the phone, but not connected to the phone.
Move PRD closer to the phone until you hear the reconnect sound.
Blinking Blue LED
PRD is turned ON, but not paired to the phone.
See the “Pairing PRD to Phone” section in the User Manual of our website.
Solid Blue LED
PRD is turned ON, Bluetooth paired to the phone, and connected to the phone.
Proceed to Step 3 below.
3) Check that all 4 corners of the PRD cover are fully snapped in place. The PRD will not function
properly if the cover is not securely fastened and snapped together.
4) Test the PRD’s alert by turning the phone’s Bluetooth OFF and then moving the PRD while it’s off.
You should hear an alert.
© 2022 Prox Devices, Inc. All rights reserved. 1

ProX PRD Specifications

General

Brand	ProX
Model	PRD
Category	Cell Phone Accessories
Language	English

Summary

Prox PRD™ Not Alerting

Connectivity Check

Perform a check by placing PRD next to phone and clicking the button.

LED Status Indicators

Describes possible LED states: No LED, Red LED, Blinking Blue LED, Solid Blue LED.

Cover and Alert Testing

Ensure cover is snapped and test PRD alert by turning phone's Bluetooth OFF.

Low Battery and Compatibility

Low Battery Warning

PRD chirps every 2 seconds; press and hold button for 6 seconds to turn off.

Phone Compatibility

Lists compatible Apple and Android devices and OS versions.

Connection and Reconnection Issues

Won't Reconnect with Phone

Troubleshooting steps when PRD won't reconnect even when nearby.

Potential OS Bluetooth Glitches

Phone OS may temporarily ignore Bluetooth, requiring manual reconnection.

Post-Battery Replacement Issues

PRD Not Working After Battery Change

Most likely due to outer case not being fully snapped back into place.

Settings Reset Behavior

PRD remains paired but default settings restore; proper battery disposal.

Troubleshooting Flowchart Sections

A Connectivity Check

Detailed steps for checking connectivity via LED status and button presses.

C Pairing PRD to Phone

Steps for successfully pairing the PRD with your smartphone.

D Testing for Alerts and Alert Distances

Guides on testing PRD alerts and determining alert distances.

B Battery Replacement

Procedure for replacing the PRD's battery and post-replacement checks.

E Receiving Too Many Alerts

Troubleshooting steps for frequent or unwanted alerts.

F Why Alert Distance is Shorter or Farther than Expected

Explains why alert distance may be shorter or farther than expected.

G General Support & Next Steps

Guides to further support, adjusting settings, or generating a support ticket.

H Remote Camera Shutter Control

Instructions for using the PRD as a remote camera shutter.

I Adjusting Alert Distance

How to change the PRD's alert distance settings.

J Selecting Alert Tune

How to choose different alert sounds for the PRD.

K Toggle Between Home & Travel Modes

How to switch between Home and Travel alert modes.

L Selecting Temporary Nap Mode

How to temporarily suspend alerts for set periods of time.