PS Audio AV-3000 - Page 25

Service
AV-3000 and AV-5000 Power Centers
4826 Sterling Drive, Boulder CO 80301 15-052-21-1 Rev B
PH: 720.406.8946 service@psaudio.com
www.psaudio.com
©2009 PS Audio International Inc. All rights reserved.
IfyourequireserviceinNorthAmerica
IntheunlikelyeventthereisaproblemwithyourPSAudiocomponent,pleasecontactyourdealer,distributor,orthePSAudio
corporateresearchcentertodiscusstheproblembeforeyoureturnthecomponenttoourfacilitiesforrepair.Productsshippedto
thecorporateresearchfacilitieswillberefusedandreturnedfreightcollectifnotaccompaniedbyaPSAudioServiceDepartment
issuedreturnauthorizationnumber(RANumber).

ObtainanRMANumber
Returnauthorizationnumbersmustbeprominentlydisplayedontheoutsideoftheboxandanaccompanyingletterdescribingthe
problemandre‐listingtheRAnumbermustbeinsidetheboxtoqualifyforservice.
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Ifyouaretransferringyourwarranty,youmustfirstcontactPSAudiooryourdealerordistributorfordetails.
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ContactInformation
TocontactthePSAudioServiceDepartment:

TELEPHONE 720‐406‐8946
HOURSMonday‐Friday,9:00amto5:00pmMST
FAX 720‐406‐8967
E‐MAIL service@psaudio.com
WEBSITE http://www.psaudio.co

IfyouareintheUnitedStatesusethefollowingprocedure:

1.ObtainaReturnAuthorizationNumber(R/Anumber)andshippingaddressfromthePSAudioServiceDepartment.

2.InsureandacceptallliabilityforlossordamagetotheproductduringshipmenttothePSAudiofactoryandensureallfreight
(shipping)chargesareprepaid.

TheproductmayalsobehanddeliveredtotheCaliforniaorColoradofacilitiesifarrangementswiththeServiceDepartmenthave
beenmadeinadvance.Proofofpurchasewillberequiredforwarrantyvalidationatthetimeofhanddelivery.

UseOriginalPacking
Usetheoriginalpackagingtoensurethesafetransitoftheproducttothefactory,dealer,ordistributor.PSAudiomay,atits
discretion,returnaproductinnewpackagingandbilltheownerforsuchpackagingiftheproductreceivedbyPSAudiowasboxed
innonstandardpackagingoriftheoriginalpackagingwassodamagedtothepointitwasunusable.IfPSAudiodeterminesthat
newpackagingisrequired,theownerwillbenotifiedbeforetheproductisreturned.
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