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534 Trestle Place Downingtown, PA, 19335 USA · Tel: +1(484)593-2247 · Email: support@ptzoptics.com
Control
• IR Remote controller does not control the camera
1. Does one of the four “Camera Select” buttons at the top of the remote light up
when you press any of the buttons?
■ If not, change the batteries in the remote.
2. Check that the remote and camera are on the same IR channel. The “Camera
Select” buttons will light up with the selected IR channel when a button is
pressed. You can change the camera’s IR channel by accessing the System
Settings of the web interface.
3. Try removing other sources of IR interface (sunlight, fluorescent lighting, etc.)
• Serial communication does not control the camera
1. Make sure the camera is on and functioning with the IR remote controller.
2. Verify that the RS-232/RS-485 cable is connected correctly and using the proper
pinout.
3. Verify the communication settings of the control software or device (e.g. joystick).
4. Verify that the communication port on the controlling device is activated (e.g.
Com port on PC).
5. Verify that all communication settings in the OSD Setup Menu correlate to the
commands being used (e.g. VISCA address).
• IP communication does not control the camera
1. Verify that the camera and controlling device are on the same LAN with unique
IP addresses.
2. Verify that the controlling device is using the appropriate control port for the
protocol.
Ŝ The default control ports are as follows: TCP: 5678, UDP: 1259, Sony UDP:
52381
If you need further assistance, please contact our support team at
https://community.ptzoptics.com/s/login/
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