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534 Trestle Place Downingtown, PA, 19335 USA · Tel: +1(484)593-2247 · Email: support@ptzoptics.com
Rev 2.0 2023-10-23
Control
• IR Remote controller does not control the camera
1. Does one of the four “Camera Select” buttons at the top of the remote light up
when you press any of the buttons?
■ If not, change the batteries in the remote.
2. Check that the remote and camera are on the same IR channel. The “Camera
Select” buttons will light up with the selected IR channel when a button is
pressed. You can change the camera’s IR channel by accessing the System
Settings of the web interface.
3. Try removing other sources of IR interface (sunlight, fluorescent lighting, etc.)
• IP communication does not control the camera
1. Verify that the camera and controlling device are on the same LAN with unique
IP addresses.
2. Verify that the controlling device is using the appropriate control port for the
protocol.
Ŝ The default control ports are as follows: TCP: 5678, UDP: 1259, Sony UDP:
52381
If you need further assistance, please contact our support team at
https://community.ptzoptics.com/s/login/
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