PURE Contour - Troubleshooting and Support; Factory Resetting the Device

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I am having trouble connecting to my network (Wi-Fi and Ethernet)
• Contourcannotconnecttowirelessnetworksthatarehiddenorprotected,suchasofcenetworks,withoutaWEP,WPAorWPA2keyor
password.Unlessyournetworkis‘open’(thisisgenerallynotrecommendedduetotheriskofunauthorizedaccess),makesureyouhaveyour
WEP,WPAorWPA2keyorpasswordtohand.
• Contourneedstobepositionedwithintherangeofyourwirelessnetwork,whichwillbereducediftherearewallsbetweenyourrouterand
Contour.AlthoughContourisverygoodatpickingupwirelessnetworks,thestrengthoftheWi-Fisignalwillvarydependingonyourrouterand
thesurroundingenvironment.IfContourfailstondyourwirelessnetwork,orthesignaldropsoff,movetheradioclosertotherouter.
• EthernetconnectionusingPUREminiUSBadapter:EnsureyourEthernetcableissecurelyconnectedtotheadapterandthattheadapterisfully
connectedtoContour.Checkthatthestatusindicatorlightsareworking.TestyourEthernetconnectionusinganotherdevice.
Screen displays ‘Station not available’
• Ifaparticularstationwillnotplay,visithttp://support.pure.comformorehelp.
Media player is not working
• TosharemusicleswithContour,werecommendthatyoudownloadandinstallFlowserverfromwww.thelounge.com(availableasafree
downloadwhenyouregisterwiththeLounge).
• Makesurethatyourcomputerisswitchedon.
• Makesureyourmusiclesaresavedasasupportedleformat:MP2,MP3,WMA4,WMA7,WMA8,WMA9,AAC(including.m4a)orRealAudio.
• ContourcannotplayleswhicharerestrictedbyDigitalRightsManagement(DRM).
Video is not playing
• CheckthatyouareviewingthecorrectsourceonyourTVormonitor.YoucanusuallychangethisusingyourTVremoteormonitorcontrolpanel.
• CheckthatContourisoutputtingthecorrectsignal.UsetheVideobuttononyourremotetoswitchbetweencomponent/S-Videoandcomposite
videooutput.
Video suffers from interference
• Ensurethatthevideocableisconnected.WhenusingthePUREchoicecomponentorS-Videocable,thereshouldbeanaudibleclickwhen
correctlyinserted.
• Werecommendonlyhavingonevideocableinsertedatanytime,asunusedcablescancauseminorinterferencewiththesignal.
Factory reset
• Ifyouexperienceanyproblemsthatcannotberesolvedbytheabove,youcanresetContourtoitsdefaultsettings.Thisisparticularlyusefulif
youarehavingnetworktrouble.ToresetContour:PressandholdOptionsuntilyouseetheFactory resetscreen.TapYe stoconrmthereset.
Contourwillnowrestartwithdefaultsettings.
Help and advice