Troubleshooting Guide
Troubleshooting Guide
PROBLEM POSSIBLE CAUSE SOLUTION
Valve does not regenerate when performing a
manual regeneration.
A. No power to valve. A. Refer to ‘No display/blank screen on valve’.
B. Broken drive gear or drive cap assembly. B. Replace drive gear or drive cap assembly.
C. Broken piston rod. C. Replace piston rod.
Valve does not regenerate automatically, but
does when performing a manual regeneration.
A. Bypass valve in bypass position/faulty. A. Turn bypass to normal operation/replace
bypass.
B. Meter loosely/not connected to PC Board. B. Connect meter into the three pin connector
labelled METER on PC Board.
C. Restricted/stalled meter turbine. C. Remove meter and check for rotation or
foreign material.
D. Incorrect programming. D. Contact Puretec for assistance.
E. Defective meter. E. Replace meter.
F. Defective PC Board. F. Replace PC Board.
Hard/Untreated water delivered to service. A. Bypass valve is in bypass operation/faulty. A. Turn bypass to normal operation/replace
bypass.
B. Media is exhausted due to high water
usage.
B. Check program settings or diagnostics for
abnormal water usage.
C. Fouled media bed. C. Clean/replace media.
D. Meter not registering/faulty. D. Remove meter and check for rotation or
foreign material/replace meter.
E. Water quality fluctuation. E. Test water and contact Puretec for
assistance.
F. No regenerant or low level of regenerant. F. Refill regenerant tank.
G. Valve fails to draw regenerant. G. Refer to 'Valve fails to
draw in regenerant'.
H. Insufficient regenerant level in regenerant
tank.
H. Contact Puretec for assistance.
I. Leak from seal/spacer stack assembly. I. Clean/replace spacer stack assembly.
Control valve uses too much regenerant. A. Incorrect refill setting. A. Contact Puretec for assistance.
B. Incorrect program setting. B. Contact Puretec for assistance.
C. Valve regenerating frequently. C. Check for leaking fixtures or system
undersized.
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