Puretec SOL-E3 Series

Questions and Answers

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Troy ArcherAug 20, 2025
Why is my Puretec SOL-E3 valve display blank?
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  ehernandezAug 20, 2025
  A blank screen on your Puretec Water Dispenser valve can be due to several reasons. It could be that the transformer isn't connected, there's no power at the outlet, the outlet is switched or providing improper voltage, the battery is dead, the transformer is defective, or the PC board is defective. To resolve this, ensure the transformer is connected, use a working outlet or repair the existing one, use an uninterrupted outlet and ensure proper voltage, replace the battery (CR2032), replace the transformer, or replace the PC board.
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Samuel EatonAug 25, 2025
How to fix Puretec Water Dispenser time flashing on and off?
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  Anthony VazquezAug 25, 2025
  If the time of day is flashing on and off on your Puretec Water Dispenser, it's likely due to a power outage. To fix this, reset the time of day, replace the battery (CR2032), and then perform a ‘dry’ reset.
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James PalmerAug 26, 2025
Why does my Puretec Water Dispenser valve regenerate at the wrong time?
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  Michelle ByrdAug 26, 2025
  If your Puretec Water Dispenser valve regenerates at the wrong time of day, it could be due to a few reasons: a power outage, the time of day being set incorrectly, or the regeneration time being set incorrectly. To resolve this, reset the time of day and replace the battery (CR2032) if needed, reset the time of day to the correct time, or reset the regeneration time. Also, check if you are using uninterrupted outlet.
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Donna Ramirez DVMAug 28, 2025
What causes excessive water in the regenerant tank of my Puretec Water Dispenser?
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  Jay MercadoAug 28, 2025
  Excessive water in the regenerant tank of your Puretec Water Dispenser can be caused by several factors: incorrect program settings, a plugged injector, a loose or damaged drive cap assembly, a leak from the seal/spacer stack assembly, a restricted or kinked drain line, a plugged backwash flow controller, or a plugged refill flow controller. Solutions include contacting Puretec for assistance regarding program settings, cleaning or replacing the injector, tightening or replacing the drive cap assembly, cleaning or replacing the spacer stack assembly, checking the drain line for restrictions or kinks and addressing them, cleaning or replacing the backwash flow controller, and cleaning or replacing the refill flow controller.
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Michael WilliamsAug 29, 2025
What to do if my Puretec SOL-E3 Water Dispenser valve doesn't regenerate during manual regeneration?
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  Scott MorrisAug 29, 2025
  If your Puretec Water Dispenser valve doesn't regenerate when performing a manual regeneration, it could be due to: no power to the valve (refer to ‘No display/blank screen on valve.’), a broken drive gear or drive cap assembly, or a broken piston rod. To fix this, refer to ‘No display/blank screen on valve.’, replace the drive gear or drive cap assembly, or replace the piston rod.
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Marcus ReedAug 31, 2025
Why Puretec SOL-E3 valve doesn't regenerate automatically?
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  Bob WrightAug 31, 2025
  If your Puretec Water Dispenser valve regenerates manually but not automatically, the issue might stem from several causes: the bypass valve being in bypass position or faulty (turn bypass to normal operation or replace bypass), the meter loosely or not connected to PC Board (connect meter into the three pin connector labelled METER on PC Board), a restricted or stalled meter turbine (remove meter and check for rotation or foreign material), incorrect programming (contact Puretec for assistance), a defective meter (replace meter), or a defective PC Board (replace PC Board).
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Margaret AlexanderSep 2, 2025
How to troubleshoot Puretec SOL-E3 Water Dispenser error E1?
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  Jennifer AlvarezSep 2, 2025
  Error code E1 on your Puretec Water Dispenser indicates the control is unable to sense motor movement. This could be due to the motor not being fully inserted, broken or disconnected motor wires, an incorrectly installed PC Board, the board being unable to read the middle reduction gear, missing or damaged reduction gears, or a defective PC Board. To resolve this, disconnect power, ensure the motor is fully engaged, check for broken wires, and ensure the two-pin connector is connected to the PC Board. Also, ensure the PC Board is correctly clipped into the drive bracket, check the foil on the reduction gear for foreign material, replace any missing gears, or replace the defective PC Board. Finally, connect power and perform a 'dry' reset.
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Adam WardSep 4, 2025
Why is my Puretec Water Dispenser using too much regenerant?
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  Daniel MasonSep 4, 2025
  If your Puretec Water Dispenser control valve is using too much regenerant, it could be due to an incorrect refill setting, an incorrect program setting, or the valve regenerating frequently. Contact Puretec for assistance regarding the refill and program settings. Check for leaking fixtures or if the system is undersized.
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Zachary HutchinsonSep 6, 2025
What does Puretec SOL-E3 Water Dispenser error E2 mean?
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  Joshua BradshawSep 6, 2025
  Error code E2 on your Puretec Water Dispenser means the control valve motor ran too short and was unable to find the next cycle position and stalled. This can be caused by foreign material lodged in the valve, mechanical binding, the main drive gear being too tight, or incorrect voltage being delivered to the valve. You can try cleaning or replacing the piston/spacer stack assembly, checking the piston, spacer stack assembly, drive bracket, and main drive gear interface, loosening the main drive gear, or checking the voltage of the power source. After addressing the potential cause, perform a 'dry' reset.
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Lisa HerreraSep 7, 2025
What does Puretec Water Dispenser error E3 mean?
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  Jessica NewmanSep 8, 2025
  Error code E3 on your Puretec Water Dispenser indicates that the control valve motor ran too long and was unable to find the next cycle position. This could be due to motor failure during regeneration, foreign material lodged in the valve, or the drive bracket not being correctly installed. To address this, check the motor connections, clean or replace the piston/spacer stack assembly, or correctly snap the drive bracket in place. After addressing the potential cause, perform a 'dry' reset.