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Ashley LoganAug 28, 2025
What to do if I get a 'PRINTING_ERROR' on my Quidel Sofia 2 Measuring Instruments?
- BBryan CummingsAug 28, 2025
If the Quidel Measuring Instruments shows 'PRINTING_ERROR', check the connection to the printer.
To Next PageTo Next PageWhat to do if I get a 'PRINTING_ERROR' on my Quidel Sofia 2 Measuring Instruments?
If the Quidel Measuring Instruments shows 'PRINTING_ERROR', check the connection to the printer.
What to do if Quidel Measuring Instruments shows 'FIRMWARE_UPGRADE_FAILED'?
If the Quidel Measuring Instruments displays 'FIRMWARE_UPGRADE_FAILED', confirm that the correct USB flash drive was used and inserted correctly.
What to do if Quidel Sofia 2 Measuring Instruments shows 'INVALID_OPERATOR_NUMBER'?
If the Quidel Measuring Instruments displays 'INVALID_OPERATOR_NUMBER', enter a valid Operator number.
What to do if Quidel Laboratory Equipment displays 'Invalid User ID'?
If the Quidel Laboratory Equipment indicates 'Invalid User ID', you should enter a valid User ID to continue.
What to do if Quidel Laboratory Equipment displays 'Cassette cannot be reused'?
If the Quidel Laboratory Equipment displays 'Cassette cannot be reused', use a Test Cassette that has not been previously run.
What to do if Quidel Laboratory Equipment displays 'Barcode scanning in progress'?
If the Quidel Laboratory Equipment displays 'Barcode scanning in progress', wait until the barcode scan is complete.
What to do if Quidel Sofia 2 Measuring Instruments shows 'DATA_IMPORT_ERROR'?
If the Quidel Measuring Instruments displays 'DATA_IMPORT_ERROR', confirm that the correct USB flash drive was used and inserted correctly.
How to troubleshoot 'DATA_EXPORT_ERROR' on Quidel Sofia 2?
If the Quidel Measuring Instruments displays 'DATA_EXPORT_ERROR', confirm that the correct USB flash drive was used and inserted correctly.
How to fix 'UNREADABLE_CASSETTE' error on Quidel Sofia 2 Measuring Instruments?
If the Quidel Measuring Instruments is showing 'UNREADABLE_CASSETTE', make sure the Cassette is correctly inserted and that the barcode has no markings.
How to resolve 'INVALID_USER_ID' error on Quidel Measuring Instruments?
If the Quidel Measuring Instruments shows 'INVALID_USER_ID', you should enter a valid User ID to proceed.
General| Product Name | Quidel Sofia 2 |
|---|---|
| Category | Measuring Instruments |
| Type | Fluorescent Immunoassay Analyzer |
| Technology | Fluorescent Immunoassay |
| Connectivity | USB, Ethernet |
| Display | Touchscreen LCD |
| Operating Temperature | 15°C to 30°C |
| Sample Types | Nasopharyngeal swabs, nasal swabs |
| Results | Qualitative |
| Read Time | 15 minutes |
| Power Requirements | 100-240V AC, 50/60 Hz |
| Humidity Range | 10% to 90% non-condensing |
