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Ashley LoganAug 28, 2025
What to do if I get a 'PRINTING_ERROR' on my Quidel Sofia 2 Measuring Instruments?
- BBryan CummingsAug 28, 2025
If the Quidel Measuring Instruments shows 'PRINTING_ERROR', check the connection to the printer.
To Next PageTo Next PageWhat to do if I get a 'PRINTING_ERROR' on my Quidel Sofia 2 Measuring Instruments?
If the Quidel Measuring Instruments shows 'PRINTING_ERROR', check the connection to the printer.
What to do if Quidel Sofia 2 Measuring Instruments displays 'WRITE_FAILED'?
If the Quidel Measuring Instruments displays 'WRITE_FAILED', replace the USB flash drive.
What to do if Quidel Sofia 2 says 'PRINTER_NOT_FOUND'?
If the Quidel Measuring Instruments displays 'PRINTER_NOT_FOUND', check the connection to the printer.
How to fix 'FIRMWARE_UPGRADE_ERROR' on Quidel Measuring Instruments?
If you encounter 'FIRMWARE_UPGRADE_ERROR' on your Quidel Measuring Instruments, make sure that the correct USB flash drive was used and inserted correctly.
Why does my Quidel Sofia 2 say 'CASSETTE_PREVIOUSLY_USED'?
If the Quidel Measuring Instruments displays 'CASSETTE_PREVIOUSLY_USED', use a Test Cassette that has not been previously run.
What to do if Quidel Measuring Instruments displays 'DRAWER_OPEN'?
If the Quidel Measuring Instruments displays 'DRAWER_OPEN', close the drawer to proceed with the test.
What should I do if my Quidel Sofia 2 shows 'EXPIRED_BARCODE'?
If the Quidel Measuring Instruments displays 'EXPIRED_BARCODE', retest with a non-expired Cassette.
What to do if Quidel Sofia 2 Measuring Instruments shows 'CASSETTE_ERROR'?
If the Quidel Measuring Instruments displays 'CASSETTE_ERROR', retest using a Cassette with a valid barcode.
What to do if Quidel Measuring Instruments shows 'EXPIRED_QC_CARD'?
If the Quidel Measuring Instruments displays 'EXPIRED_QC_CARD', retest with a non-expired QC Card.
How to fix 'POST_ERROR' on Quidel Sofia 2?
If the Quidel Measuring Instruments displays 'POST_ERROR', clean the drawer, including the two chips located on either side of the drawer, re-boot instrument and retry. If not corrected, discontinue use.
General| Product Name | Quidel Sofia 2 |
|---|---|
| Category | Measuring Instruments |
| Type | Fluorescent Immunoassay Analyzer |
| Technology | Fluorescent Immunoassay |
| Connectivity | USB, Ethernet |
| Display | Touchscreen LCD |
| Operating Temperature | 15°C to 30°C |
| Sample Types | Nasopharyngeal swabs, nasal swabs |
| Results | Qualitative |
| Read Time | 15 minutes |
| Power Requirements | 100-240V AC, 50/60 Hz |
| Humidity Range | 10% to 90% non-condensing |
