FIRST YEAR
Limited Warranty for Condensing Gas Water Heater
(All Residential Commercial Water Heater)
(Includes Space Heating Domestic Water ‘Combo’ Heating Applications)
Quietside Corporation warrants that its combo water heater are free from
defects in materials and workmanship for one year from the date of
installation. If any parts are found to be defective in manufacture,
Quietside Corporation will provide replacement of such defective parts.
SECOND THROUGH THE TENTH YEAR
Limited Warranty for Primary Heat Exchangers
(Residential Water Heater Only)
(Space Heating Applications Only)
Quietside Corporation warrants that the copper tube (primary) heat
exchanger of its residential condensing gas model water heater is free
from defects in material and workmanship from the date of installation
for the second through the tenth year to the original purchaser only. If
during such time period, any part of the copper tube heat exchanger is
found to be defective, Quietside Corporation will provide replacement for
the original heat exchanger.
ELEVENTH YEAR AND BEYOND
Limited Warranty for Primary Heat Exchangers
(Residential Water Heater Only)
(Space Heating Applications Only)
Quietside Corporation warrants, to the original purchaser only, that the
copper tube (primary) heat exchanger of its residential condensing gas
model water heater is free from defects in material and workmanship for
the eleventh year and beyond from the date of installation. If during such
time period, any portion of the copper water tubing is found to be
defective, Quietside Corporation will provide replacement for the original
copper tube heat exchanger upon the payment of a proportionate charge
based on the time the water heater has been in service. The proportionate
charge will be equal to the appropriate percentage of the list price of such
copper tube heat exchanger at the time the warranty claim is made, and
will be determined as follows :
11
th
Year – 10%, 12
th
Year – 15%, 13
th
Year – 18%
14
4h
Year – 20%, 15
th
Year – 25%, 16
th
Year – 30%
17
th
Year – 35%, 18
th
Year – 40%, 19
th
Year – 45%
20
th
Year – 50%, 21
th
Year – 55%, 22
th
Year – 60%
23
th
Year – 65%, 24
th
Year – 70%,
25
th
Year and beyond – 75%
＊NOTE : If the heat exchanger model involved is no longer
available due to product obsolescence or redesign, the value
used to establish the retail price will be the publish price as
shown in the Quietside repair parts booklet where the heat
exchanger last appeared or the current retail price of the then
nearest equivalent heat exchanger.
SPECIAL FIVE YEAR WARRANTY
Limited Warranty for Flat Plate Heat Exchangers
(Domestic Hot Water Heat Exchangers – Residential Use Only)
Quietside Corporation warrants that the stainless steel, flat plate heat
exchanger (used for the production of domestic hot water ) is free from
defects in material and workmanship for five years from the date of
installation. Any coagulation or blockage of the normal water flow
through the heat exchanger, due to trapped sediment, heavy calcification,
lime deposits minerals and or other waterborne buildup in the plate heat
exchanger, or corrosion due to chemical anti-freeze additive is not
considered defects in workmanship and therefore any malfunction or
damage to other parts or components resulting from these buildups in
the plate heat exchanger is not covered under the terms of this warranty.
This Warranty Does Not Cover :
1. Installations by other than qualified heating contractors.
2. Installations of equipment for other purposes than those intended by
the instructions supplied with this equipment.
3. Installations of equipment for purposes other than residential space
heating and domestic hot water production.
4. Any product which is improperly installed or moved from its original
place of installation.
5. Any product, which has been repaired or replaced with other than
Quietside factory parts.
6. Any product modified in any way, misused or damaged or which as
been used contrary to warrantor’s written instructions.
7. Any damage resulting from use of anti-freeze solutions added to the
heating water or combustion air drawn from interior spaces.
8. Any damage to the product caused by failure to maintain the unit properly,
improper voltage, improper gas pressure, improper water pressure, flood,
fire, lightning, or Acts of God.
9. Nicks, scratches or discoloration of decorative finishes.
10. Installation, plumbing , gas piping and wiring not integral to the
product.
11. This warranty does not covered and expenses related to the removal
or re-installation process. The homeowner will be responsible for the
cost of removing and re-installing the alleged defective part or its
replacement and all labor and material connected therewith, and
transportation to and from Quietside Corporation.
12. The warranty cannot be considered as a guarantee of workmanship
of an installer connected with the installation of the condensing water
heater, or as imposing a liability of any nature for unsatisfactory
performance as a result of faulty workmanship in the installation,
which liability is expressly disclaimed.
Exclusion of Incidental and Consequential Damages
Quietside Corporation will not pay in contract or in tort, consequential or
incidental damages under this warranty, both of which are specifically excluded.
This means we shall not be responsible for any loss, expense or damage caused
by any defect in the Water Heater, other than the water heater itself.
The maximum liability of Quietside Corporation in connection with this limited
warranty shall not in any case exceed price of the part claimed to be defective, or
price of the water heater if the entire water heater is claimed to be defective.
“Incidental” damages include expenses of inspection, obtaining substitute
goods, transportation, etc.
“Consequential” damages include injury to persons or property resulting
from a breach of warranty.
Owner’s Responsibilities
This Warranty is issued to the original purchaser only. This product must
be used and cared for in accordance with the instruction manual. You are
responsible for required periodic maintenance or service such as
lubrication, cleaning the strainer and cleaning the components. See your
instruction manual for details. You must be able to verify the installation
date of the product against which you make any warranty claim. The
original bill of sale, installer’s invoice or other similar document is
required to verify warranty. If you cannot show evidence of the actual
date of installation, warranty coverage will be considered to start on the
date the product is shipped from our distributor.
The attached warranty card must be filled out completely and returned to
Quietside Corporation. Failure to do so will prevent or delay our being
able to contact you (or the person residing at this address) in case of a
recall or important product safety alert.
Your warranty information will be held strictly confidential.
QVM 9 SERIES CONDENSING GAS WATER HEATER
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