Collecting Information for Support
R&S
®
ZNLE
76Getting Started 1323.2873.02 ─ 07
8 Collecting Information for Support
If problems occur, the instrument generates error messages which in most cases
will be sufficient for you to detect the cause of an error and find a remedy.
Error messages are described in the "Troubleshooting" section of the user man-
uals.
In addition, our customer support centers are there to assist you in solving any
problems that you may encounter with your R&S ZNLE. We will find solutions
more quickly and efficiently if you provide us with the information listed below.
●
Windows Event Log Files
Windows records important actions of applications and the operating system
in event logs. You can create event log files to summarize and save the exist-
ing event logs (see "To create Windows event log files" on page 77).
●
System Configuration: The "System Configuration" dialog box (in the
"Setup" menu) provides information on:
– Hardware Info: hardware assemblies
– Versions and Options: the status of all software and hardware options
installed on your instrument
– System Messages: messages on any errors that may have occurred
An .xml file with information on the system configuration ("Device Footprint")
can be created automatically (using the DIAGnostic:SERVice:SINFo com-
mand or as described in "To collect the support information" on page 76).
●
Error Log: The RSError.log file (in the
C:\Program Files\Rohde-Schwarz\Vector Network Analyzer\ZNL\
log directory) contains a chronological record of errors.
●
Support file: a *.zip file with important support information can be created
automatically (in the
C:\Program Files\Rohde-Schwarz\Vector Network Analyzer\ZNL\
user directory). The *.zip file contains the system configuration information
("Device Footprint"), the current eeprom data and a screenshot of the screen
display.
To collect the support information
1. Press the [SETUP] key.
2. Select "Service" > "R&S Support" and then "Create R&S Support Information".
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