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TROUBLESHOOTING GUIDE
Problem Possible Cause Solution
Scooter does not run Undercharged battery
Charger is not working
Loose wires or connectors
Prolonged riding under overloaded
conditions or in high temperature
weather/environmental conditions
Charge the battery. A new battery should have been charged for
at least 6 hours before using the scooter for the first time and up
to 6 hours after each subsequent use.
Check all connectors. Make sure the charger connector is tightly
plugged into the charging port and that the charger is plugged
into the wall.
Make sure the power flow to the wall outlet is on.
You may check to see if your charger is working by using a volt
meter or ask your local Razor authorized service center to test
your charger for you.
Check all wires and connectors to make sure they are tight.
Battery may activate high temperature protection; battery must
cool down before riding or charging can resume.
Short run time (less than 50
minutes per charge)
Undercharged battery
Battery is old and will not accept full charge
Brake is not adjusted properly
Charge the battery. A new battery should have been charged for
at least 6 hours before using the scooter for the first time and up
to 6 hours tafter each subsequent use.
Check all wires and connectors. Make sure the battery connector
is tightly plugged into the charger connector and that the charger
is plugged into the wall.
Make sure power flow to the wall outlet is on.
Even with proper care, a rechargeable battery does not last
forever. Average battery life is 1 to 2 years depending on
scooter use and conditions. Replace only with a Razor
replacement battery.
Refer to adjusting the brake instructions on page 11.
*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
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