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TROUBLESHOOTING GUIDE
Problem Possible Cause Solution
Does not work out of the box Undercharged battery Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace charger
No longer works No lights on charger
Undercharged battery
Battery will not hold a charge
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace charger
Replace battery.
Short run time/runs slow Rider’s weight
Riding conditions
Battery not fully charged
Old/damaged battery
Do not exceed 220 lb (100 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with
heavy debris.
Charge product - refer to page 5 for charging information.
Replace battery.
Charge battery at least once a month when not in use.
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.
*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
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