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Troubleshooting Guide
No dial tone
• Check or repeat installation steps:
• Make sure the telephone line cords are connected to the phone and the wall jack. Make
sure the line cords are not damaged.
• Make sure the hook switch pops up when the handset is lifted.
• Check the SPEAKER button. Make sure the indicator is off.
• Disconnect the phone from the wall jack and connect another phone to the same jack.
If there is no dial tone in the second phone, the problem might be your wiring or local
service.
You cannot be heard by the other party.
• Make sure the handset or headset cord is inserted properly and securely.
• Make sure the MUTE feature is not turned on.
Phone does not ring.
• Make sure the ringer is turned on.
• Make sure the Do Not Disturb feature is not activated.
• You may have too many extension phones on your line. Try unplugging some phones.
• See solutions for “No dial tone.”
Incoming voice too low or none at all.
• Check volume setting.
Memory dialing doesn’t work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?
Battery icon is blank or shows only one bar
• The 4 “AAA” batteries need replacing or are improperly installed or not installed at all.
Intercom does not function correctly
• Make sure line 1 is connected properly and common to all phones on the system.
• Make sure all phone ID’s (station numbers) involved have been assigned.
Transfer does not function correctly
• Make sure receiver phones (stations) have same line connected.
Troubleshooting Guide
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