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14 - TROUBLESHOOTING
ANOMALY POSSIBLE CAUSES SOLUTIONS
Pellets accumulate in the brazier, the
glass of the door gets dirty and the
ame is weak.
Insucient combustion air. Clean the brazier and check that all the
holes are clear. Perform a general cleaning
of the combustion chamber and the smoke
duct. Check that the entry of air is not
obstructed.
Damp or unsuitable pellets. Change the type of pellets.
Faulty smoke evacuation motor. Check the motor and replace it, if necessary.
The smoke evacuation motor does
not work.
No electrical supply to the stove. Check the mains voltage and the
protection fuse.
The motor is faulty. Check the motor and capacitor and replace
them, if necessary.
Defective motherboard. Replace the electronic board.
The control panel is broken. Replace the control panel.
The convection air fan never stops. Faulty or malfunctioning temperature
control probe.
Check the probe and replace it, if necessary.
In the automatic position, the stove
always runs at full power.
Thermostat is set to minimum. Reset the temperature of the thermostat.
The room thermostat is in the maximum
position.
Reset the temperature of the thermostat.
Malfunctioning temperature probe. Check the probe and replace it if necessary.
Faulty or malfunctioning control panel. Check the panel and replace it, if necessary.
The product does not start. No power supply. Check that the plug is inserted and the
main switch is in the “I” position.
Pellet sensor has seized up. Check the recipe parameters.
Blown fuse. Replace the fuse.
Pressure switch broken (lockout indicated). Insucient pressure of water in stove.
Water temperature sensor triggered. Call for assistance.
Clogged smoke outlet or smoke duct. Clean the smoke exhaust and/or the
smoke duct.
Noisy air fan even though it is set to
minimum
High set ame causes ventilation increase Lower set ame from Adjustments menu
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