What to do if my Redring Water Heater has premature element failure?
If there is premature element failure, shut off power to the unit and remove the cover. Use an ohmmeter to check the resistance on each element. If the readings differ from the specifications on Page 14, contact Technical Support at (866) 330-2729 for guidance.
What to do if there are restrictions in the plumbing of my Redring Water Heater?
If there are restrictions in the plumbing, verify that the heater’s inlet filter screen, faucet aerators, showerheads, and any whole house filters are free from debris. Also, check for proper flow on the outlet side of the heater with the hot water pipe disconnected. Obstructions in the water path can restrict the flow of water through the heater.
What to do if the water supply pressure is too low in my Redring PowerStar AE115 Water Heater?
If the water supply pressure is too low, ensure the incoming water supply is at least 30psi. If you're on a well system, the recommended pressure range is 30-50psi.
What to do if the water flow is too high in my Redring PowerStar AE115 Water Heater?
If the water flow is too high, adjust it to stay within the water heater’s specifications. Refer to Graph 1 on Page 8 of this manual.
What to do if the power supply voltage has dropped in my Redring PowerStar AE115 Water Heater?
If the power supply voltage has dropped, this is likely an issue with the incoming power supply. Have a qualified electrician measure the voltage on the water heater’s terminal block while it's operating at maximum flow and temperature. Note that the AE115 / AE125 models are rated for 240V but can also operate at 220V or 208V with reduced output.
What to do if the water supply is connected to the outlet of my Redring PowerStar AE115 Water Heater?
If the water supply is connected to the outlet, verify the plumbing connections are correct (See Diagram 1, Page 4). Reconnect the water supply to the inlet of the unit (marked blue).
What to do if I have fluctuating water pressure with my Redring Water Heater?
If the water pressure in your home is erratic and the water flow isn't consistent when a tap is opened, the hot water temperature will fluctuate. The minimum water pressure should be 30psi or greater. For well systems, it should be 30-50psi. Using a pressure reducing/regulating valve can help maintain constant water pressure. A Watts 25AUB- ¾” or N35B-¾” valve (or equivalent) is suggested.
What to do if the changing flow rate affects the water temperature of my Redring PowerStar AE115?
Major changes in flow rate can negatively affect the heater's output water temperature. If you go from running one major fixture to multiple fixtures at once, the temperature can fluctuate. Stay within the heater’s specifications. See Graph 1 on page 8.
What to do if the outlet shut-off valves are set too low on my Redring PowerStar AE115 Water Heater?
To adjust installer supplied outlet valve: 1. Completely open both installer supplied inlet and outlet shut-off valves at the heater (if none installed, install before proceeding). 2. Completely open hot water on the highest flowing hot water fixture served by the heater (i.e. bathtub). 3. Slowly close the outlet shut-off valve, slowing the water flow rate until the temperature at the hot water faucet corresponds to the values given on Graph 1 on Page 8 of the manual, or desired water temperature is reached.
What to do if one of the power supplies is not on in my Redring Water Heater?
If one of the power supplies is not on, have a licensed electrician verify adequate voltage on the terminal block inside the water heater. Also, check that the circuit breakers serving the heater haven't tripped. See the “Electrical connections” section on Page 5 of this manual.
Instructions for attaching the auxiliary terminal block as per Canadian code.
Details on connecting the power supply cable for Canadian installations.
General| Power Rating | 3kW |
|---|---|
| Thermostat | Adjustable |
| Energy Efficiency Class | A |
| Mounting | Wall mounted |
| Voltage | 230-240 V |
| Current | 13A |
| Capacity | 15 liters |
| Safety Features | Thermal cut-out, overheat protection |
| Water Connection | 15 mm |
| Approvals | CE |
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