Regency Fireplace Products Pro Series - User Manual

Regency Fireplace Products Pro Series

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FPI FIREPLACE PRODUCTS INTERNATIONAL LTD. 6988 Venture St., Delta, BC Canada, V4G 1H4

919-551d

MODEL: CI2600/HI400

Pro Series

Wood

Fireplace

Insert

04.03.19

Owners & Installation Manual

Installer: Please complete the details on the back cover

and leave this manual with the homeowner.

Homeowner: Please keep these instructions for future reference.

www.regency-re.com

Report #219-S-17-2

French Manual: http://ow.ly/ZudZW

Manuel en Français: http://ow.ly/ZudZW

Table of Contents

Questions and Answers

N
Nicholas AllisonAug 16, 2025
Why is my Regency Fireplace Products Pro Indoor Fireplace plugging with creosote?
- D
  Danny JensenAug 16, 2025
  Creosote plugging can occur if you're burning wet, pitchy wood, or using large loads of small diameter wood with the combustor in the operating position without light-off ever occurring. To resolve this, burn dried seasoned wood and ensure the combustor has light-off before closing the bypass damper. Additionally, after a hot fire has been started, you may try burning off the soot or creosote accumulation by putting the combustor in a partially open and partially closed position.
K
Katie SilvaAug 19, 2025
What to do if my Regency Fireplace Products Indoor Fireplace has fly-ash build-up?
- C
  Cynthia GloverAug 19, 2025
  If you notice fly-ash build-up, masking, or plugging in your Regency Fireplace Products Indoor Fireplace, it could be due to several reasons. First, the combustor may not have maintained light-off temperature. In this case, brush the cold combustor with a soft bristled brush or vacuum it lightly. Another cause might be burning materials that produce a lot of char and fly-ash. Avoid burning cardboard, gift wrap, or garbage, and follow the instructions for proper light-off. Finally, closing the bypass too soon may be the cause.
B
Bradley LloydAug 22, 2025
How to fix masking (soot) on my Regency Fireplace Products Pro Indoor Fireplace?
- M
  Melissa HouseAug 22, 2025
  Soot masking can occur if the combustor hasn't maintained a light-off. To address this, place the combustor in a partially open position after a hot fire has been started to burn off the soot accumulation. Alternatively, if you've been burning coal, the masking might be due to a sulfur-based compound coating the catalyst. In this case, revert to burning wood and fire the combustor to elevated temperatures for one hour.
T
Tracy StoneAug 25, 2025
What causes crumbling substrate in Regency Fireplace Products Indoor Fireplace?
- R
  rmitchellAug 26, 2025
  Crumbling substrate can be caused by extreme thermal shock, refueling with wet wood, or high draft. To prevent this, bypass the combustor when the stove is running, use seasoned, dried wood, and ensure you do not exceed .06" of water draft. Consider installing a manual damper and draft gauge or a barometric damper.
K
Kayla MartinAug 28, 2025
What causes mechanical cracks in a Regency Fireplace Products Pro Indoor Fireplace combustor?
- A
  Amber HicksAug 28, 2025
  Mechanical cracks in the combustor can be caused by mishandling or abuse. Handle the combustor with care and replace it if necessary. Another cause is distortion of the combustor holder; if large pieces are missing from the combustor, replace it, and replace any warped stove parts as well.
S
Sarah EatonAug 31, 2025
Why is my Regency Fireplace Products Pro experiencing thermal cracking?
- B
  Bobby WangAug 31, 2025
  Thermal cracking is caused by uneven temperatures, flame impingement, and heat spikes. If cracking causes large pieces to fall out, replace the combustor.
J
John TorresSep 3, 2025
Why is my Regency Fireplace Products Indoor Fireplace combustor masking with soot?
- J
  John RamirezSep 3, 2025
  Masking with soot in your Regency Fireplace Products Indoor Fireplace can happen if the combustor hasn't maintained a light-off, or if you're burning coal. To resolve this, place the combustor in a partially open and partially closed position after a hot fire has been started to burn off the soot accumulation. If burning coal caused the issue, switch back to burning wood and fire the combustor at elevated temperatures for one hour.
W
William ParkerSep 6, 2025
What causes mechanical cracks in my Regency Fireplace Products Indoor Fireplace?
- J
  Jessica LiSep 6, 2025
  Mechanical cracks in your Regency Fireplace Products Indoor Fireplace can be caused by mishandling or abuse of the combustor, or distortion of the combustor holder. Handle the combustor with care and replace it if necessary. If large pieces are missing, replace any warped stove parts as well.
K
Kevin FitzpatrickSep 9, 2025
What causes crumbling substrate in my Regency Fireplace Products Indoor Fireplace?
- K
  Kristin SpencerSep 9, 2025
  Crumbling substrate in your Regency Fireplace Products Indoor Fireplace can be caused by extreme thermal shock, refueling with wet wood, or high draft. Bypass the combustor when the stove is running. Use seasoned, dried wood. Do not exceed .06" of water draft. Install a manual damper and draft gauge or a barometric damper.
G
gilbertshawnSep 12, 2025
What causes thermal cracking in my Regency Fireplace Products Indoor Fireplace?
- M
  Melissa WalkerSep 12, 2025
  Thermal cracking in your Regency Fireplace Products Indoor Fireplace is caused by uneven temperatures, flame impingement, and heat spikes. If cracking causes large pieces to fall out, replace the combustor.

Regency Fireplace Products Pro Series Specifications

General

Brand	Regency Fireplace Products
Model	Pro Series
Category	Indoor Fireplace
Language	English

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