REGULA 7027F - Page 27

27
Table 3 (continued)
Malfunction Possible reasons Repairs
The MRZ cannot
be recognized.
The object glass of
the reader is dirty.
Clean the object glass
in accordance with
the instructions given in
paragraph 3.3.3.
The document
page is creased in
the MRZ area.
Press the document
page in the MRZ area
to the reader object
glass as close as
possible.
Application settings
have not been
adjusted.
Adjust the application
settings as it is specified
in paragraph 2.3.3 (4).
The MRZ in the
document is covered
by specic laminated
plastic.
1. Press the
document page in the
MRZ area
to the reader object
glass as close as
possible.
2. Place the MRZ
area of the document
in the middle of
the object glass
(do not push the
document page
forward to the end of
the object glass).
The reader is
exposed to an
external light source.
Avoid direct sunlight
or direct light from any
light source getting on
the object glass.