Commercial Air to Water Heat Pump Water Heater
60
CERTIFICATE OF LIMIT WARRANTY
LABOR, SHIPPING, AND PROCESSING COSTS
(After 1 Year)
This Limited Warranty does not cover any labor expenses
for service, repairs, reinstallation, permits, or removal and
disposal of the failed water heater, or defective component
part(s). All such expenses are your responsibility.
Rheem will pay the transportation costs for an “in-warranty”
replacement water heater, or “in-warranty” replacement com-
ponent part(s), to a convenient delivery point (selected by
Rheem) near the place the original water heater, or original
component part(s), is located: such as a local Rheem/Ruud/
Raypak/Richmond water heater distributor. You must pay
any local freight charges, including the cost of returning the
failed water heater, or defective component part(s) to a con-
venient shipping location (selected by Rheem): such as a lo-
cal Rheem/Ruud/Raypak/Richmond water heater distributor.
Rheem does not authorize, recommend, or receive any
benefit from any claims processing or similar fees charged
by others to process warranty claims for any Rheem water
heater or component part(s). Rheem will not reimburse any
party for these, or any other, fees not specifically covered in
this Limited Warranty document.
HOW TO OBTAIN WARRANTY CLAIM
ASSISTANCE
Any claim for warranty assistance must be made promptly.
First, determine if your water heater is “in- warranty” (that is,
within the Applicable Warranty Period). You can determine
your unit’s warranty status by obtaining the complete model
number, the complete serial number, and the date of instal-
lation of your water heater and then accessing the “War-
ranty Verification” information on the Rheem Water Heater
Division’s Internet web site (www.rheem.com) or contacting
Rheem Water Heaters’ Claims Department (telephone (800)
621-5622) during normal business hours to determine if the
Applicable Warranty Period has expired.
If your water heater is “in-warranty”, contact the plumber, or
mechanical contractor, that installed it for assistance with
the warranty repairs, or replacement, required. You may also
select a plumber, or mechanical contractor, from your local
Yellow Pages to assist you. Technical Service personnel are
available to assist you – by telephone (800) 432-8373 or via
our web site (www.rheem.com) – in obtaining “in-warranty”
service or to answer your questions about the operation or
repair of your water heater during normal business hours.
Be prepared to provide the plumber, mechanical contractor,
or Technical Service person you contact with the complete
model number, the complete serial number, and the date of
installation of your water heater in addition to an explanation
of your water heater problem.
If an exact replacement is not available, Rheem will provide
you with the current model of your water heater, or compo-
nent part(s), or a replacement unit with comparable operating
features. If government regulations or industry certification or
similar standards require the replacement water heater, or
replacement component part(s), to have features not found
in the defective water heater, or the defective component
part(s), you will be charged for the difference in price repre-
sented by those required features. If you pay the price differ-
ence for those required features and/or to upgrade the size
and/or other features available on a replacement new water
heater, you will also receive a complete new Limited Warran-
ty (with the full Applicable Warranty Period) for the replace-
ment new water heater.
Rheem reserves the right to inspect, or require the return of,
the failed water heater or the defective component part(s).
Each “in-warranty” failure water heater must be made avail-
able to Rheem (with the rating label and all the component
parts intact) in exchange for the replacement water heater.
Each defective “in-warranty” component part to be replaced
must be returned to Rheem in exchange for the replacement
component part.
Warranty compensation is subject to validation of “in-warran-
ty” coverage by Rheem Claims Department personnel.
• To obtain warranty compensation for an “in-warranty”
water heater failure, you must provide Rheem with:
(at Rheem’s option) either the failed water heater
(with the rating label and all the component parts in-
tact) or the complete original rating label (photocop-
ies are not acceptable) removed from the failed water
heater; the complete model number and the complete
serial number of the Rheem/Ruud/Richmond/Ray-
pak water heater that replaced the failed unit; and
the date the original water heater failed. You may
also be required to provide documentary proof of the
failed water heater’s date of installation to establish its
“in-warranty” status.
• To receive warranty compensation for an “in-warranty”
defective component part, you must provide Rheem with:
the defective component part; the complete model num-
ber and the complete serial number of the Rheem/Ruud/
Richmond/Raypak water heater from which the defec-
tive component part was removed; and the date the de-
fective component part failed. You may also be required
to provide documentary proof of the date of installation of
the Rheem/Ruud/Richmond/Raypak water heater from
which the defective part was removed – or the date of
purchase of the part (if it was purchased separately) - to
establish the “in-warranty” status of the defective compo-
nent part.
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