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HOW TO MAKE A CLAIM
Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-warranty” (that is, within
the Applicable Warranty Period). You can determine your unit’s warranty status by obtaining the complete model number, the
complete serial number, and the date of installation of your water heater by contacting Rheem Sales Co. Inc. Water Heaters’
Warranty Department (telephone (800) 432-8373) during normal business hours to determine if the Applicable Warranty Period
has expired. If your water heater is “in-warranty”, contact the plumber, or mechanical contractor, that installed it for assistance
with the warranty repairs, or replacement, required. You may also select a plumber, or mechanical contractor, from your local
Yellow Pages to assist you. Rheem Sales Co. Inc. Technical Service personnel are available to assist you by telephone (800)
432-8373 to answer your questions about the operation or repair of your water heater during normal business hours. Be
prepared to provide the plumber, mechanical contractor, or Rheem Sales Co. Inc.
Technical Service person you call with the complete model number, the complete serial number, and the date of installation of
your water heater in addition to an explanation of your water heater problem. If an exact replacement is not available, Rheem
Sales Co. Inc. will provide you with the current model of your water heater, or component part(s), or a replacement unit with
comparable operating features. If government regulations or industry certification or similar standards require the replacement
water heater, or replacement component part(s), to have features not found in the defective water heater, or the defective
component part(s), you will be charged for the difference in price represented by those required features. If you pay the price
difference for those required features and/or to upgrade the size and/or other features available on a replacement new water
heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty Period) for the replacement new
water heater. Rheem Sales Co. Inc. reserves the right to inspect, or require the return of, the failed water heater or the defective
component part(s). Each “in-warranty” failure water heater must be made available to Rheem Sales Co. Inc. (with the rating
label and all the component parts intact) in exchange for the replacement water heater. Each defective “in-warranty” component
part to be replaced may be required to be returned to Rheem Sales Co. Inc. in exchange for the replacement component
part. Warranty compensation is subject to validation of “in-warranty” coverage by Rheem Sales Co. Inc. Claims Department
personnel.
• To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Rheem Sales Co. Inc. with: (at Rheem
Sales Co. Inc. option) either the failed water heater (with the rating label and all the component parts intact) or the complete
original rating label (photocopies are not acceptable) removed from the failed water heater; the complete model number and the
complete serial number of the Marathon water heater that replaced the failed unit; and the date the original water heater failed.
You may also be required to provide documentary proof of the failed water heater’s date of installation to establish its “in-warranty”
status.
• To receive warranty compensation for an “in-warranty” defective component part, you must provide WHI with: (at Rheem Sales Co.
Inc. option) either the defective component part or the part number on the failed component part; the complete model number
and the complete serial number of the Marathon water heater from which the defective component part was removed; and the
date the defective component part failed. You may also be required to provide documentary proof of the date of installation of the
Marathon water heater from which the defective part was removed – or the date of purchase of the part (if it was purchased sepa-
rately) - to establish the “in-warranty” status of the defective component part.
Warranty claim documentation should be mailed promptly to Rheem Sales Co. Inc., Warranty Department,
Rheem Sales Company, Inc.
800 Interstate Park Drive
Montgomery, AL 36109
Installaon Tank Parts
• Any agricultural applicaon (ex dairy barn)
• Any applicaon where the water is used as a part of an industrial or commercial process
5 years 1 year
• A rental program; or
• Installed in a commercial building
10 years 1 year
Lifeme* 6 years*
APPLICABLE WARRANTY PERIODS
* Water heater must be registered online within ninety (90) days of the installaon date. Lifeme warranes are only available
to original occupied dwelling as dened as Residenal Use.
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