Message Causes Solutions
"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect."
The entered login user
name, password, or driver
encryption key was invalid.
• Check the login user name, login
password, and driver encryption
key.
• Permission to use this function has
not been granted. Contact your
administrator.
"Call Service"
"Please call your service
representative."
An unrecoverable error has
occurred in the machine.
Contact your service representative.
"Cannot add any more
scanning mode."
The maximum number of
registerable scan modes has
been exceeded.
The maximum number of modes that
can be stored is 100. Delete unneeded
modes.
"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."
An access mask is set. Contact the network or scanner
administrator.
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)
The main power switch of
the previously used scanner
is not set to "On".
Check whether the main power switch
of the scanner used for the previous
scan is turned on.
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)
The machine is not
connected to the network
correctly.
• Check that the previously used
scanner is connected to the
network correctly.
• Cancel the Personal Firewall of
the client computer. For details,
see Windows Help.
• Use an application such as telnet
to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. See "Remote
Maintenance Using telnet",
Network and System Settings
Reference.
• Select the scanner used for the
previous scan.
5. Troubleshooting When Using the Scanner Function
116
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