Problem Causes Solutions
The scanned image contains
white spaces.
• If you scan originals
using functions other
than the network
TWAIN scanner
function, certain paper
size and resolution
settings may produce
scanned images that
are larger than the
specified size because
of margins being
added to the sides.
• If the File Format
Converter (optional) is
installed, the margins
may become wider.
Scanning at a higher resolution may
reduce the margins.
The scanned image is
grayed out or a text pattern
appears in the background.
You have scanned a copy
guarded document
protected from unauthorized
copying.
Check the document. For details about
how to prevent unauthorized copying
of the document, see "Preventing an
Unauthorized Copy", About This
Machine.
After an original is scanned,
the following settings are
canceled:
Destination, Sender, E-mail
text, Subject, and File name
To prevent the scanned data
being sent to the wrong
destination, this machine has
a function that cancels the
settings once the scanned
data is sent.
Contact your service representative.
5. Troubleshooting When Using the Scanner Function
124
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