Contact us at support@RIGDOO.tech
QUESTIONS&ANSWERS
1. Q: Why can't I open videos taken by HT-20 on my Windows
computer?
A: Videos created by HT-20 may not be supported by the default
Windows media player. We recommend using alternative media
players such as VLC or IrfanView to open and play the HT-20 videos.
Please ensure that you download and use genuine software in
compliance with local laws and regulations.
2. Q: Why do my photos appear with strange color blocks or lines?
A: This issue may be related to the memory card being used. We
suggest trying the following steps to troubleshoot the problem:
Format the memory card: Use the camera's formatting option to
format the memory card. This can help resolve any potential file
system or compatibility issues.
Replace the memory card: If formatting doesn't resolve the issue, try
using a different memory card. Sometimes, faulty or incompatible
memory cards can cause visual artifacts in the photos.
If the problem persists even after trying these steps, please provide
your order information and a detailed description of the problem to
our customer service team. They will assist you further in resolving the
issue.
3. Q: What should I do if my HT-20 camera suddenly freezes and
becomes unresponsive?
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