Rinnai Royale FS35 ETR

Questions and Answers

M
Michael DavidsonAug 2, 2025
Why won't my Rinnai Indoor Fireplace burner light?
- J
  Jeanette MorrisAug 2, 2025
  If the burner on your Rinnai Indoor Fireplace won't light, there could be several reasons. First, ensure that the power cord is properly plugged in and turned on, and that the gas supply is also turned on. If there was a recent power outage, wait for the power to be restored before attempting to re-ignite. If none of these are the issue, try repeating the lighting procedure as described on page 2 of the manual.
C
Christopher FloresAug 9, 2025
What to do if I smell gas from my Rinnai Indoor Fireplace?
- T
  thomasmelissaAug 9, 2025
  If you smell gas from your Rinnai Indoor Fireplace, it likely indicates a gas leak. Immediately turn off the gas at the meter and call your installer.
S
Scott JacksonAug 17, 2025
How to fix a Rinnai Indoor Fireplace fan that is not working?
- T
  thomas21Aug 17, 2025
  If the fan on your Rinnai Indoor Fireplace isn't working, the heat switch may not be activated. Try running the heater on 'HIGH' for about 15 minutes to activate it.
K
Kevin RiggsAug 25, 2025
Why is there condensation on the glass of my Rinnai Royale FS35 ETR Indoor Fireplace?
- B
  Brendan DanielsAug 26, 2025
  Condensation on the glass of your Rinnai Indoor Fireplace can occur during normal operation. Allow the heater to warm up to resolve this.

Summary

Customer Information - Control Panel

Customer Information - Operation

Opening the Control Panel

Instructions on how to open the heater's control panel to access its functions.

Turning the Unit On and Off

Procedure for switching the heater on and off, including indicator lights and fan operation.

Room Temperature Adjustment

How to adjust and preset the room temperature settings using the control panel buttons.

Lock Functionality

Details on activating and deactivating the control panel lock to prevent accidental changes.

Flame Function Operation

Using the Flame function to override thermostat and set a medium/high heat.

Auto Off Function

Activating the Auto Off feature which turns the heater down when the set temperature is reached.

Override Function

Manually overriding the heater's current operation until the next programmed setting.

Remote Control Operation

Using the remote control for manual operation and temperature adjustments.

Customer Information - Setting the Clock

Setting the Clock

Step-by-step guide to setting the correct time on the digital display.

Programming ON;OFF Timers

Instructions for programming Timer 1 and Timer 2 for automatic heating periods.

Operating the Timers

Selecting Timers for Heating

Procedure for activating timers, including pre-heat function.

Set and Forget Operation

Using Timers 1 and 2 for automatic alternation between heating periods.

Preheat Function

Explanation of the preheat feature for warming the room before programmed times.

Customer Information - Safety Points

Customer Information - Trouble Shooting

Customer Information - Error Codes

Installer Information - Important Points

Installers Information - Location

Installers Information - Specifications

Installers Information - Dimensions

Installers Information - Flueing

Installers Information - Log Installation

Installers Information - Testing & Commissioning

Installation; Commissioning Checklist

Installers; Gas Fitter Details

Customer Information - Contacts

Summary

Customer Information - Control Panel

Customer Information - Operation

Opening the Control Panel

Instructions on how to open the heater's control panel to access its functions.

Turning the Unit On and Off

Procedure for switching the heater on and off, including indicator lights and fan operation.

Room Temperature Adjustment

How to adjust and preset the room temperature settings using the control panel buttons.

Lock Functionality

Details on activating and deactivating the control panel lock to prevent accidental changes.

Flame Function Operation

Using the Flame function to override thermostat and set a medium/high heat.

Auto Off Function

Activating the Auto Off feature which turns the heater down when the set temperature is reached.

Override Function

Manually overriding the heater's current operation until the next programmed setting.

Remote Control Operation

Using the remote control for manual operation and temperature adjustments.

Customer Information - Setting the Clock

Setting the Clock

Step-by-step guide to setting the correct time on the digital display.

Programming ON;OFF Timers

Instructions for programming Timer 1 and Timer 2 for automatic heating periods.

Operating the Timers

Selecting Timers for Heating

Procedure for activating timers, including pre-heat function.

Set and Forget Operation

Using Timers 1 and 2 for automatic alternation between heating periods.

Preheat Function

Explanation of the preheat feature for warming the room before programmed times.

Customer Information - Safety Points

Customer Information - Trouble Shooting

Customer Information - Error Codes

Installer Information - Important Points

Installers Information - Location

Installers Information - Specifications

Installers Information - Dimensions

Installers Information - Flueing

Installers Information - Log Installation

Installers Information - Testing & Commissioning

Installation; Commissioning Checklist

Installers; Gas Fitter Details

Customer Information - Contacts

The Rinnai Freestanding Royale ETR - FS35ETR Flame Fire is a radiant/convector gas space heater designed for residential heating, featuring a glass front, ceramic log set, and a natural draft flue system with forced convection. It is designed for freestanding installation and is not intended to be built-in or used with flexible flueing. The appliance operates on either Natural Gas (NG) or LPG (Propane), with specific gas input rates for both pilot/low and high settings.

Function Description:

The Rinnai Freestanding Royale ETR provides heating through a multi-port ceramic burner and offers a visual flame effect. It is equipped with an automatic electronic ignition system and a touch-pad control panel for operation. The heater incorporates a thermostat for temperature control, allowing users to set desired room temperatures. Key operational features include:

ON/OFF Control: A main switch on the control panel for turning the unit on and off.
Temperature Adjustment: Buttons to increase or decrease the temperature setting, with preset options for low (approx. 10°C), 16°C to 26°C in 1°C steps, and continuously high.
Flame Function: A dedicated button to override the thermostat and set the heater to a default Medium/High heat setting for a full visual flame effect.
Auto Off Function: When selected, the thermostat turns the burners down to the OFF heat setting (pilot only) when the selected temperature is reached. If not selected, the thermostat turns burners down to the LOW heat setting.
Timers (Timer 1 & Timer 2): Allows programming of two ON/OFF periods within a 24-hour cycle. The heater will remain on standby until up to one hour prior to the programmed time, initiating a "Preheat" function to reach the preset temperature by the ON time.
Override Function: Temporarily changes operation from ON to OFF or OFF to ON until the next programmed setting is reached.
Lock Function: Prevents accidental operation and alterations by children.
Remote Control: A handheld remote control allows manual ON/OFF operation and temperature adjustment. It operates within 5 meters and at a 40° angle to the receiver on the heater's front edge.

Important Technical Specifications:

Model: Freestanding Royale Flame Fire ETR FS35ETR
Gas Input Rate:
- Pilot and 'Low': 8 MJ/hr (Natural Gas & Propane)
- High: 35 MJ/hr (Natural Gas & Propane)
Gas Control: Solenoid Electronic Control
Gas Connection: 1/2" BSPF male flare to barrel union
Test Point Pressure: 0.93 kPa (Natural Gas), 2.35 kPa (Propane)
Flue Terminal: 100 mm dia. top discharge
Flue System: Approved Rinnai Flue kit (FLFKIT05 / FLFTWKIT) is mandatory, with a minimum of 3 meters of flue to be installed. Non-Rinnai flue components void warranty.
Fan: Tangential 2 speed, 90 Watts power rating
Combustion System: Multi port burner, Ceramic logs
Ignition System: Automatic electronic ignition
Safety Devices: Flame failure thermocouple, Overheat via Thermistor, Fan delay via PCB
Power Supply: 240V 50 Hz, supplied with a 3-pin plug and supply lead.
Combustion Method: Naturally aspirated burner
Rating Plate Location: Right hand side bottom edge
Weight: 64 Kgs.
Installation Type: Freestanding with Timer Remote unit
Clearances: Minimum clearances must be maintained: 100mm from top, 100mm from sides, 400mm from front, 100mm from draft diverter.

Usage Features:

Clock Setting: The digital display shows the time and can be set using the "Set Times" and arrow buttons.
Timer Programming: Users can program two distinct ON/OFF periods for heating, allowing for automated operation. The "Preheat" function ensures the room reaches the desired temperature by the programmed ON time.
Standby Mode: The heater can remain on standby between programmed timer intervals or when the "Override" function is active.
Error Code Display: The digital display shows specific error messages (e.g., Ignition Failure, Flame Failure, Overheat) to assist in diagnosing problems. Many errors can be cleared by cycling the heater OFF then ON again.
Initial Operation: When first turned ON, only the front and middle burner (low setting) ignite. After 8 minutes, the middle burner (high) and rear burner (high) ignite. This sequence occurs each time the appliance is switched on.
Power Failure Memory: Timer programs are retained in memory during a power failure, but the clock will stop and need to be reset.

Maintenance Features:

Annual Servicing: Rinnai recommends annual servicing by a qualified service technician, including inspection of the flue system.
Cleaning: Service calls for general cleaning, maintenance, and wear and tear are not covered by warranty and may be chargeable.
Log Installation: The ceramic log set is packed inside the heater and must be installed correctly. Loose ember bed material should be gently placed in front of the front log, avoiding burner ports.
Dress Guard: A dress guard is fitted to reduce the risk of fire or injury from burns and should not be permanently removed. A secondary guard is recommended for children or the infirm.
Gas Leak Test: After installation, a gas leak test must be performed using a soapy solution on all gas connections.
Log Burn-in: When first lit, the logs need approximately 2 hours to burn in, during which the flame color may change, and some smoke/smell may be experienced. Adequate ventilation is recommended during this period.
Supply Cord Replacement: If the supply cord is damaged, it must be replaced by the manufacturer or a similarly qualified person using a genuine Rinnai spare part (Part No. 90182065).

Safety Precautions:

Do not restrict warm air discharge.
Do not spray aerosols near the heater while it is in operation.
Do not allow curtains or combustible materials to contact the heater.
Do not use for purposes other than heating.
Do not allow articles to be posted through the louvres.
Do not allow young children or the infirm to sleep directly in front of the heater.
Young children should be supervised; avoid hand/body contact with louvres.
Do not sit or lean against the appliance.
Do not unplug the heater while in operation or while fans are cycling.
Do not place liquid containers on top of the heater.
Do not connect to an LPG gas cylinder indoors.
Do not place articles on or against the appliance.
Do not use or store flammable materials near the appliance.
Ensure adequate fixed ventilation as per AS/NZS 5601.
All flue gases must be exhausted to the outside atmosphere, with no spillage into the room.