Software
You cannot locate a file.
– Have you typed the correct filename? Do you need a particular filename
extension (for example, .DOC or .PIC)? Do you need to specify a path (a
drive and/or a directory)?
– Try using the Find command, which can be found from the Start menu on
the bottom of the Windows desktop.
– Verify the contents of the disk by using the SCANDISK utility. See your
operating system manual for further information.
– If the file is on a floppy disk, is the disk properly inserted in the floppy
disk drive? Check that the shutter on the floppy disk moves freely (3½
inch only).
– If something is stuck in the drive (such as a floppy disk label) pull it out
gently if you can. Do not insert a screwdriver or anything similar into a
disk drive. If you have a problem, contact a qualified service engineer for
advice.
– If you have another notebook with the same application installed, copy the
file from one notebook to the other and try again.
You cannot save a file.
– Are you working on a network and trying to save the file to a location to
which you have no "write" access?
– Are you trying to save a file that is read only. See your operating system
manual for further information.
Forgotten Passwords
If you forget your password, you will need to ring the RM helpline or return
your notebook to RM to be reset. This reset is not covered by your warranty
agreement.
CHOOSE A PASSWORD THAT YOU WILL REMEMBER.
Since RM will need to ensure you are the owner, you may need to provide
some further identification, to prevent unauthorised access to your notebook.
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