Technical Information
Before you Ring for Help
If you have tried the suggestions on the previous pages and the problem
remains, contact either RM or your supplier for help.
1. Make sure you can provide full details of your system. If you have not
already done so, fill in the form on the inside front cover of this manual
so that you can give a quick reply to questions asked about your notebook.
Make sure you know the serial number and part number of your notebook
when you ring RM. You should also have your Service Call Number with
you when you ring.
There is help on obtaining a service call number
in RM System Help.
2. Find out as much as you can about the problem and its effects so that you
can describe it clearly. If you can reproduce the problem, note how you
did it before calling.
3. Make a careful note of the circumstances that led up to your problem.
– What software was loaded?
– What happened when you tried the suggestions given on the previous
pages?
– Have you changed any settings in the Setup program?
If possible, ring RM with your notebook in front of you so that you can try
out any suggestions given to you.
Please note: Drivers, manuals, some applications, Bios updates, Frequently
Asked Questions (FAQ) and technical support is provided free of charge on
our website at www.rm.com
.
To Next Page
Loading...