12
Errors
If an error occurs while the robot is cleaning, the power indicator
will ash red quickly, and a voice alert will sound. Refer to the
following table for troubleshooting.
1. After resolving any of the following errors, relocate your robot
and restart cleaning.
2. After any sensor errors, clean the sensor and retry.
3. If the battery is at an abnormal temperature, wait for it to return
to normal before use.
Error 1: LiDAR turret or laser blocked. Check for obstruction and
retry.
Error 2: Bumper stuck. Clean it and lightly tap to release it.
Error 3: Wheels suspended. Move robot and restart.
Error 4: Cli sensor error. Clean cli sensors, move robot away
from drops and restart.
Error 5: Main brush jammed. Clean main brush and bearings.
Error 6: Side brush jammed. Remove and clean side brush.
Error 7: Wheels jammed. Move the robot and restart.
Error 8: Robot trapped. Clear obstacles surrounding robot.
Error 9: No dustbin. Install dustbin and lter.
Error 12: Low battery. Recharge and retry.
Error 13: Charging error. Clean charging contacts and retry.
A system reset may resolve some problems.Note:
Error 14: Battery error.
Error 16: Robot tilted. Move to level ground and restart.
Error 17: Side brush error. Reset robot.
Error 18: Fan error. Reset robot.
Error 21: Vertical bumper pressed. Move robot and retry.
Error 22: Dock locator error. Clean and retry .
Error 23: Could not return to dock. Clean dock location beacon
and retry.
Error 26: Wall sensor dirty. Clean wall sensor.
Filter blocked or wet. Clean, dry, and retry.
No-go zone or Invisible Wall detected. Move robot from this area.
Internal error. Reset the robot.
If the problem persists after using the recommendations in the
table above, contact our support team at:
support@roborock.com (United States/Canada/Non-Europe)
1-855-960-4321 (United States only)
1-833-421-1915 (Canada only)
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