15
FAQs
Problem Solution
Red LED indicator on
the Auto-Empty Dock
Reduced emptying
performance or unusual noise
when emptying
•
The dustbin cover is not in place. Check and correct installation.
•
The fan is not operating properly. Potentially due to overheating protection resulting
from frequent starting and stopping. Unplug the power cable and try again after 30
minutes.
•
Voltage error. Check that local voltage meets the requirements listed on the dock.
•
The main brush or main brush cover is not properly installed. Check and correct
installation.
•
The lter, air duct, suction inlet, air inlet, or dustbin is blocked. Clean to remove
blockages.
Auto-emptying does not start when
the robot returns to the dock
•
Auto-emptying is disabled. Check in-app settings.
•
Dustbin cover is not in place. Check and install.
•
Auto-emptying will not be triggered if the robot is moved to the dock manually. Start
emptying manually.
•
Auto-emptying will not be triggered if the robot returns to the dock without cleaning.
•
The robot will not auto-empty after returning to the dock in Do Not Disturb (DND)
mode. Adjust cleaning or DND duration, or start emptying manually.
•
The battery level is lower than 10%. Charge the robot until the battery reaches 10%.
The robot cannot return to the
dock or cannot be charged
•
The dock is surrounded by obstacles. Clear any obstacles around it or move it to an
open area as recommended in the User Manual.
•
The dock is not connected to a power supply. Make sure the power cable is securely
plugged in and power is on.
•
Poor contact. Clean charging contacts.
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