Roborock S4

Troubleshooting
Troubleshooting
If an error occurs during cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below for resolution options.
Note: A system reset may not resolve all problems.
Errors
Error 12: The baery is too low. Recharge before use. Low baery. Recharge before use.
Error 13: Charging error. Clean the charging contact area. Use a dry cloth to wipe the charging contacts on the robot and on the charging dock.
Error 14: Baery error. The baery temperature is either too high or too low. Wait until it returns to normal.
Error 15: Wipe the wall sensor. The wall sensor is dirty. Wipe it clean.
Error 16: Robot is tilted. Place it on flat ground and restart. The robot is placed at an angle. Move it to flat ground and restart.
Error 17: Side brush module error. Reset the system. The side brush module is experiencing a fault. Reset the system.
Error 18: Vacuum fan error. Reset the system. The vacuum fan is experiencing a fault. Reset the system.
Error 19: The charging dock has no power. Check that the
power cable is properly inserted.
The charging dock power cable may have come loose. Re-insert the power cable
then retry recharging.
Error 24: Virtual no-go zone or barrier detected. Move the
robot to a new location and restart.
Move the robot out of the virtual no-go zone or barrier and restart.
Internal error. Reset the system. Malfunction due to an internal error. Reset the system.
If the problem persists aer using the recommendations in the table above, please email our aer-sales service team:
US/Non-Europe Support: support@roborock.com Europe Support: support@roborock-eu.com
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