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Roborock S6 Series

Roborock S6 Series
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Roborock Customer Service Center - Technical Support
1
Roborock Customer Service Center - Technical Support Document
Roborock Robotic Vacuum
Cleaner S6 Series FAQ
Version: v1.0

Table of Contents

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Roborock S6 Series Specifications

General IconGeneral
Suction Power2000 Pa
Battery Capacity5200 mAh
Water Tank Capacity180 ml
Weight3.6 kg
NavigationLiDAR
FeaturesSelective room cleaning, No-go zones
ConnectivityWi-Fi
Compatible Floor TypesHardwood, Tile, Carpet
Climbing Ability2 cm

Summary

Roborock Robotic Vacuum Cleaner S6 Series FAQ

Appearance-related Features

Model Differences: S60, S61, S65

Details color variations between S60, S61, and S65 models and their feature parity.

Key Component Identification

Explains the function of LDS, sensors, charging contacts, and dock charger elements.

Functional Components of the Machine

Describes wheels, sensors, brush covers, and decorative elements on the vacuum.

Brush System and Sensor Features

Details main brush movement, sensors, and the design of tread patterns.

Durability and Protective Features

Discusses resistance to scratches, seals, and protective films on the unit.

Use-related Information

Optimal Dock Charger Placement

Guidelines for positioning the charging dock for best performance and access.

Cleaning Performance and Mopping

Explains cleaning effectiveness, mopping module, and floor compatibility.

Navigating Obstacles and Common Issues

Addresses getting stuck, noise, and handling different floor types.

Wi-Fi Connectivity and Network Requirements

Details supported Wi-Fi bands, network setup, and troubleshooting.

Charging, Noise, and Error Handling

Discusses charging times, noise levels, and tire marks.

Water Tank and Filter Related Issues

Addresses problems with water flow, wetness, and filter blockages.

Hardware and Structure Details

Laser Sensor Specifications and Safety

Details the detection range, precision, and safety class of the laser sensor.

Battery Charging and Longevity

Covers charging behavior, summer charging, and battery life considerations.

Motor Overload Protection and Component Specs

Outlines protection mechanisms for motors and details battery capacity.

Software and Algorithm Functionality

Navigation Logic and Zone Cleaning

Explains how the machine navigates areas and divides them into zones.

Map Saving and Scheduled Cleaning

Explains map memorization, clearing, and enabling scheduled cleaning.

Virtual Walls and No-Go Zones Setup

Guides on setting up virtual boundaries and restricted cleaning areas.

Phone and App Connectivity

Wi-Fi Connection Troubleshooting Steps

Provides solutions for Wi-Fi connection timeouts and related issues.

App Connectivity and Device Recognition

Addresses issues with the machine going offline or not being found in the app.

Map Accuracy and Path Display

Explains why map directions or paths may change or appear inaccurate.

Firmware Updates and App Performance

Guides on updating firmware and troubleshooting app delays or failures.

Map Update and Area Division Accuracy

Addresses issues with map updates and automatic area division accuracy.

Troubleshooting Common Errors

Error Code Diagnosis and Solutions

Provides troubleshooting steps for common error codes 1 through 3.

Sensor and Component Error Resolution

Offers solutions for errors related to cliff sensors, brushes, and wheels.

System Errors and Charging Failures

Addresses errors related to dust bins, filters, magnetic fields, and battery levels.

Temperature, Tilt, and Fan Errors

Guides on resolving errors related to temperature, machine tilt, and fan issues.

Power-On Issues and System Resets

Helps resolve problems with powering on, abnormal operation, and system resets.

Path Abnormalities and Recharge Failures

Addresses issues with abnormal movement paths and failed recharge attempts.

Routine Maintenance Guidelines

Recommended Maintenance Schedule

Advises on the frequency of routine maintenance for optimal performance.

Component Washing and Filter Cleaning

Explains which parts can be washed and how to clean the filter.

Addressing Brush Issues and Entanglement

Provides solutions for deformed brushes and hair/string entanglement.

Brush Replacement Frequency

Recommends how often to replace side and main brushes.

After-sales Service Policies

Return and Exchange Policies

Outlines the criteria for returning or exchanging products within specified periods.

Warranty Coverage and Period Calculation

Explains the standard warranty, its duration, and how it's calculated.

Consumables and Quality Problem Policies

Details return policies for consumables and quality-related issues.

FAQ Updates and Additional Information

Power Consumption and Battery Performance

Discusses battery capacity, power usage, and fault indicators.

Obstacle Navigation and Stuck Scenarios

Offers solutions for clearing steps and navigating around specific obstacles.

Connectivity and Language Settings

Covers remote control issues, cleaning power levels, and display language settings.

Voice Control and Model Comparisons

Explains voice control setup and compares S6 series features with S5 models.

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