Roborock Customer Service Center - Technical Support
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Routine Maintenance-related
1. Q: How often should the machine undergo routine maintenance?
A: In cases where the machine is used every day, for a general home environment, it is
recommended to maintain the machine every week or less. For a home larger than 150 m² or
where the user has a pet, it is recommended to maintain the machine every 3 days less.
2. Q: Do I have to replace consumables when I get a message regarding part replacement from
the Mi Home app?
A: Replacement information about the side brush, main brush and filter is concluded based on
normal service conditions and is applicable to most of general users. It is recommended to
regularly replace consumables to maintain optimal cleaning performance. If the side brush,
main brush or filter is not broken and works well, you can select the Reset button from your
phone and continue use.
3. Q: Can the side brush, main brush, dust bin and filter be washed with water?
A: Yes. After washing, please thoroughly dry and reinstall them in place, especially the filter;
otherwise, the system will prompt you to clean it.
4. Q: Can the filter be washed with water? Why?
A: Yes. The Roborock robotic vacuum cleaner is provided with a washable filter. When suction
is affected due to a seriously dirty filter, wash the filter with tap water but do not use detergent
or a brush. Dry it thoroughly before use.
5. Q: What should I do when the side brush is deformed?
A: It can be recovered by soaking it in hot water at 60-70°C for about 10 seconds.
6. Q: What should I do when the main brush is entangled with hair?
A: Please use the supplied main brush cleaning tool. If it is tightly entangled with hair or string,
use scissors, but take care not to damage the rubber sheet and bristles of the main brush. The
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